• Resolved atlantis1525

    (@atlantis1525)


    On the woocommerce checkout page, there is a city in the billing information section. A city name comes as default. How can I fix this? I want it to appear blank by default or to display a message such as “select a city”.

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 20 total)
  • Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello atlantis1525,

    Thank you for contacting Woo support.

    WooCommerce does not provide a feature to set a default city as it appears on your site.
    In fact, the City field should appear as a Text Box where the customer can type a city name.

    Here is a screenshot of my test site with default WooCommerce feature.

    It appears your site is using a plugin or theme that is modifying the default functionality of WooCommerce.

    If you share your site’s System Status Report, I can find out what is responsible for this behavior.
    Then you contact their support to resolve this problem.

    Looking forward to your response. ??

    Best regards.

    Thread Starter atlantis1525

    (@atlantis1525)

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    Hey, @atlantis1525!

    Thanks for sharing the SSR.

    This is probably being caused by the plugin Checkout Field Editor for WooCommerce. Can you please deactivate it and check if the issue persists?

    If it does, please run a full conflict test to check what is causing the issue.

    To test, you’ll first want to change the theme on your site to Storefront, then check to see if the issue is still present. If that resolves the issue, you’ll want to get in touch with your theme’s developer and see if they have an update or fix for you.

    If changing the theme doesn’t help, you’ll want to deactivate all plugins except for WooCommerce and take a look. If that fixes the problem, re-enable the other plugins one by one (gradually), checking after each, to see where the issue is coming from.

    — Be sure you have a good backup in place of your full site and database. You can ask your host for backup functionality or you can consider using a service like Jetpack. If something goes wrong, you will be able to restore it.

    — It is important to consider as well a staging functionality in case you would not like to touch your production site (you can ask your host if they offer this service), or you can use WP Staging for quickly spinning up a new test site.

    You can find more about this in this guide.

    Please let us know about your findings.

    This is unrelated to the issue, but I see on the SSR that your database is outdated. This can cause a lot of issues on the website.

    Please update it by either following the warning message a the top of the page on WooCommerce area of the dashboard or going to WooCommerce > Status > Tools > Update Database.

    Be sure you have a good backup in place of your full site and database.

    Have a wonderful day!

    Thread Starter atlantis1525

    (@atlantis1525)

    I did what you said. It doesn’t seem to be caused by one of the themes or plugins. However, when I press the Woocommerce database update button, it does not update. The text WooCommerce database update in progress constantly appears on the admin panel. Even though I tried to update for a long time, this article did not disappear in the admin panel. There is always this text: WooCommerce is updating its database in the background. The database update process may take some time, please wait.

    I’m sending you the new system report.

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    Thread Starter atlantis1525

    (@atlantis1525)

    I removed the default value for the city section with the code below. But it shouldn’t be this way. Instead of removing this unwanted value, we hidden it with code. This is not a nice solution. Woocommerce should not bring this value to the checkout page.

    I’m still waiting for the right solution from you. What other places should I check out?

    /**

    • Change the default state on the checkout page
      */

    add_filter( ‘default_checkout_billing_state’, ‘change_default_checkout_state’ );

    function change_default_checkout_state() {
    return ”; // state code
    }

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello atlantis1525,

    Thank you for your reply.

    I checked your website’s SSR and noticed there are 19 active plugins and the theme is set to Hello Elementor.

    As I previously explained, WooCommerce does not provide a dropdown option to choose a city and therefore a default city cannot be set. WooCommerce provides a Text Box to type a city name.

    After further inspection of your site’s code, I noticed that the dropdown option for the city is using the Dropdown field used for the State field.

    Here is a screenshot of your site:

    Here is a screenshot of my test site with default WooCommerce:

    This means that your site is using a customized Checkout form where the State field is being used as a City field.

    As per forum guidelines, we cannot assist you with a customized Checkout page.
    You may contact a professional web developer to fix this problem.

    If you wish, you may set up a staging site and deactivate all the plugins except WooCommerce and then switch the theme to the Storefront theme. Then share the URL and SSR of the staging site with me for further troubleshooting.

    I hope this clarifies everything. ??
    Let me know if you have any questions.

    Best regards.

    Thread Starter atlantis1525

    (@atlantis1525)

    I think the combobox got mixed up in the woocommerce form somewhere I couldn’t determine. Because the form I use is the woocommerce form that comes with the [woocommerce_checkout] shortcode. Since I cannot find the source that adds a combobox to the Woocommerce form, the option to hide it with code is the only solution.

    As for your database warning;

    The Woocommerce database is not up to date, I am updating it considering your warning, but the following note constantly appears in the admin panel:

    WooCommerce database update in progress WooCommerce is updating its database in the background. The database update process may take some time, please wait. There is no progress and when I press the view progress button it gives an error.

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @atlantis1525

    I think the combobox got mixed up in the woocommerce form somewhere I couldn’t determine. Because the form I use is the woocommerce form that comes with the [woocommerce_checkout] shortcode. Since I cannot find the source that adds a combobox to the Woocommerce form, the option to hide it with code is the only solution.

    There seems to be a customization or a plugin that is modifying the default WooCommerce functionality on your site. WooCommerce, by default, does not set a default city; it provides a text box for customers to input their city.

    To resolve this, a conflict test is recommended. Please ensure you have a complete backup of your site before proceeding. You can start by deactivating all your plugins except WooCommerce and switch to a default theme like Storefront. If the issue is resolved, you can then reactivate your plugins one by one to find out which one is causing the issue.

    The Woocommerce database is not up to date, I am updating it considering your warning, but the following note constantly appears in the admin panel

    It’s possible that the update process is stuck. Please try to manually run the update by going to WooCommerce > Status > Tools > Update Database.

    If the issue persists, I would recommend reaching out to a professional developer or your hosting provider for further assistance.

    I hope this helps. Please let us know if you have any other questions.

    Thread Starter atlantis1525

    (@atlantis1525)

    I disabled all plugins. I activated the storefront theme. State and email values ??are still coming. I can hide the city value using the code below, but the email value still comes.

    add_filter( ‘default_checkout_billing_email’, ‘change_default_checkout_email’ );
    add_filter( ‘default_checkout_billing_state’, ‘change_default_checkout_state’ ); function change_default_checkout_email() {
    return ”; // email code
    }

    function change_default_checkout_state() {
    return ”; // state code
    }

    As for the database;
    I sent an e-mail to the company that provides the server service. They said there was no problem on the server side. They said it was a software glitch. As you said, I updated the database in the Woocommerce tools section. I ran the individual actions in the scheduled actions section. The database still shows version 8.8.3. The database update is still pending in the admin panel.

    Thread Starter atlantis1525

    (@atlantis1525)

    The default value in the email box on the payment page is the WordPress admin panel username. I probably made a payment test while the admin panel was open. Could this also be written to the default value? Can’t this value be found in the file or database?

    Plugin Support omarfpg a11n

    (@omarfpg)

    Hi @atlantis1525,

    The default value in the email box on the payment page is the WordPress admin panel username. I probably made a payment test while the admin panel was open. Could this also be written to the default value? Can’t this value be found in the file or database?

    This may be related to saved information in your browser, if you try this in another browser it should show up fine, for instance, here’s what I see when visiting your page and going to the checkout:

    Direct link to the image: https://snipboard.io/nUhmed.jpg

    As you can see, there’s no city or email auto-populated. This should be the same for any customer who visits your site. You’re seeing your own admin email as you’ve probably placed a test order on your site with your email already, but it’ll only show to you, not to regular customers! ??

    I sent an e-mail to the company that provides the server service. They said there was no problem on the server side. They said it was a software glitch. As you said, I updated the database in the Woocommerce tools section. I ran the individual actions in the scheduled actions section. The database still shows version 8.8.3. The database update is still pending in the admin panel.

    Regarding the database update being pending, can you try using the?define('ALTERNATE_WP_CRON', true);?setting in your wp-config? This is used to enable an alternative method for handling scheduled tasks (cron jobs) when the standard WP-Cron system does not work reliably on a hosting environment. Here’s what happens when you use this setting:

    1. Alternative Scheduling Method: Normally, WP-Cron relies on website visitors to trigger scheduled tasks by accessing the website. If your site has inconsistent traffic, scheduled tasks might not run on time. Setting?ALTERNATE_WP_CRON?to?true?ensures that cron tasks are triggered even if there is no site activity.
    2. How It Works: When this alternative method is enabled, it uses a redirect approach on client-side requests to simulate a cron run. This happens through a redirection to the same URL with additional cron arguments that initiate the scheduled tasks in the background.
    3. Considerations: While?ALTERNATE_WP_CRON?can solve problems with cron job execution, it may sometimes cause issues like redirect loops or impact the performance perceived by users because it forces a task to run during a user’s visit.

    This feature is part of a workaround to the limitations of the standard WP-Cron system and is usually used as a last resort when other methods to handle cron jobs (like setting up a real cron job through cPanel or other hosting services) aren’t feasible.

    With this in mind, it’s best to disable it after the pending cron jobs have run successfully.

    Thanks!
    -OP

    Thread Starter atlantis1525

    (@atlantis1525)

    Woocommerce database update actions appear as expired and non-recurring actions. I run these 5 actions one by one with the run link and they appear in the completed section. But in the woocommerce status list, the database version still appears as 8,8,3.

    define(‘ALTERNATE_WP_CRON’, true); After adding the code to the wp-config file, I tried to update the database. There is no change. There are 2628 overdue actions in the queue. Most of them are non-repetitive actions.

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @atlantis1525

    I appreciate your patience as we troubleshoot this issue. It sounds like you have many overdue actions in your queue, which could be causing the delay in your database update.

    To handle this, you can use the WP CLI command wp action-scheduler run --force to run these actions manually. This command will execute all the overdue actions in your queue. More info: https://actionscheduler.org/wp-cli/

    If you do not have access to SSH to run WP CLI or if the issue persists, you might consider using a plugin like WP Crontrol to manage and run these tasks.

    If you’re still having trouble, I recommend contacting a professional developer from the following for further assistance:

    I hope this helps. Let us know if you have any other questions or concerns.

    Thread Starter atlantis1525

    (@atlantis1525)

    I did everything you said. I disabled the existing action scheduler with the Action Scheduler – Disable Default Queue Runner plugin. And I installed the wp control plugin.

    There are 8 events with no action among 34 actions.

    action_scheduler_run_queue [ “WP Cron” ] Edit | Run now | Pause this hook | Delete August 21, 2024 6:25 pm 31 seconds None Every minute

    wc_admin_unsnooze_admin_notes Edit | Run now | Pause this hook | Delete August 21, 2024 6:28 pm 3 minutes 15 seconds None Once per hour

    woocommerce_cleanup_rate_limits Edit | Run now | Pause this hook | Delete August 21, 2024 8:20 pm 1 hour 55 minutes None Once a day

    wpdesk_tracker_send_event Edit | Run now | Pause this hook | Delete August 21, 2024 8:48 pm 2 hours 23 minutes None Once a day

    yith_wcan_delete_expired_transients Edit | Run now | Pause this hook | Delete August 22, 2024 1:25 am 7 hours None Once a day

    woocommerce_tracker_send_event Edit | Run now | Pause this hook | Delete August 22, 2024 5:20 pm 22 hours 55 minutes None Once a day

    trp_plugin_optin_sync Edit | Run now | Pause this hook | Delete August 27, 2024 9:28 pm 6 days 3 hours None Once a week

    delete_fonts_folder Edit | Run now | Pause this hook | Delete August 28, 2024 7:30 pm 1 week None Monthly

    Even if I run these one by one, the woocommerce database is not updated. They are trying to resolve the curl28 bug on the server side which I think is causing this. There are no updates either here or in the Woocommerce tools section.

    Also, would there be any harm in deleting the 2633 overdue actions in the action scheduler list? Some of the actions I mentioned above are periodically repeated, but they do not work. These will be deleted along with all actions. These periodically recurring actions come back to the action timer, right? I don’t want to make mistakes.

    Plugin Support omarfpg a11n

    (@omarfpg)

    Hi @atlantis1525,

    Even if I run these one by one, the woocommerce database is not updated. They are trying to resolve the curl28 bug on the server side which I think is causing this. There are no updates either here or in the Woocommerce tools section.

    Thank you for the additional details. Can you share a screenshot of the pending actions tab from your WP Cron, as well as your WooCommerce > Status > Scheduled Actions > Pending? I want to see all the pending actions to learn which one may be causing the database update to be stuck. You can use a service like https://snipboard.io/ to share screenshots in the forums easily.

    Additionally<span style=”box-sizing: border-box; margin: 0px; padding: 0px;”>, to l</span>earn more about any possible issues on your site, please share the?fatal error logs?(if any) under WooCommerce > Status > Logs so we can investigate the issue further.

    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Once we have more information, we’ll be able to assist you further.

    Thanks!

    Also, would there be any harm in deleting the 2633 overdue actions in the action scheduler list? Some of the actions I mentioned above are periodically repeated, but they do not work. These will be deleted along with all actions. These periodically recurring actions come back to the action timer, right? I don’t want to make mistakes.

    You could use the Clean command in CLI to remove the pending actions, as described here: https://actionscheduler.org/wp-cli/#commands. Please back up your site before making any changes. However, I’d hold on to this option, as it’s best to find the root issue first.

    Thanks!
    -OP

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