How to change statuses

  • Resolved thedark52

    (@thedark52)


    6 years, 9 months ago

    Hi,

    I want to know how to change the default statuses when:

    1. The Staff Answers to the request
    2. The client Answers to the request

    Thanks

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author awesomesupport

    (@awesomesupport)

    Hi:

    I assume you want this to be done automatically after either the agent or client replies?
    If so, I think that our RULES ENGINE will be able to do this for you. Here’s a link to more information about that add-on: https://getawesomesupport.com/addons/business-rules-engine-zapier-integration/

    You would create two rules, choosing the “client replied to ticket” and “Agent replied to ticket” triggers (one on each rule). For the action you would just choose “change status” and select the status in the drop-down.

    Note: You would need our CUSTOM STATUS add-on as well but that is free when you sign up for the free offer directly inside the Awesome Support plugin.

    Thanks!

    Thread Starter thedark52

    (@thedark52)

    Ok, thanks.

    • This reply was modified 6 years, 9 months ago by thedark52.
Viewing 2 replies - 1 through 2 (of 2 total)
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