How to change sender’s name in EmailKit?

Dear @sadooo ,
?
Thanks for reaching out to us.

I would like to inform you that email sender information can be adjusted from the site settings. For further information and clarification, please refer to this video: https://d.pr/v/iHLgvT. By following these instructions, I hope your issue will be resolved.

Let us know if the issue is solved. If not, I’ll have a quick look and provide you with a solution ASAP.

Kind Regards,
Reju

Unfortunately, the following instruction does not work in my case. The site name was set as the name of my store from the beginning and it keeps displaying incorrectly as WordPress. The same goes for the icon, which does not display correctly in the mailbox. These settings do not affect the final result. Also, with a different admin account, the name and icon that was displayed in the meil box is the same one I set in google when setting up the account. I don’t know what the problem is ?? What other way can I solve this?

Dear @sadooo ,

I hope you are doing well, and I understand your concern. EmailKit offers various types of templates. We require further clarity regarding the issue you’re referencing or the specific goal you aim to accomplish. It would be a lot easier for us if you gave us a video about the problem so that we can understand the problem properly and help you find a solution as soon as possible. Your patience & cooperation in this matter are greatly appreciated.

Looking forward to your response.

Best Regards,
Reju?

Dear @sadooo ,

I hope this message finds you well. Since we haven’t received any response from you, we assume that the issue has been resolved. Therefore, I’m marking this thread as resolved.

If you need any further assistance on this matter, feel free to create a new thread. We will be happy to assist you.

Best Regards,
Reju