How to change “on hold” order status message on orders page?

Hi there ??

Thank you for contacting Woo support!

“this order is being placed on hold for review. please contact us to complete the transaction”

Is this a native WooCommerce message? Does anyone know how to change this wording?

From what I gather, the message showcased in the screenshot is displayed in the store’s “Thank you” page, upon submitting an order. Correct?

Just to clarify, the On Hold order status is usually seen with payment methods when you need to manually confirm, such as BACS (bank transfer) or cheque.

You’ll also see this when the gateway is set to authorize instead of capture a charge: the shop owner will need to manually switch the status to processing. The related WooCommerce documentation is linked here.

That said, did you already have a chance to check the settings for the payment method used to submit the order depicted in the screenshot, or otherwise?

I trust that points you in the right direction, but if you have more questions, let us know.

We’re happy to help.

• This reply was modified 1 year, 3 months ago by anastas10s. Reason: typo

From what I gather, the message showcased in the screenshot is displayed in the store’s “Thank you” page, upon submitting an order. Correct?

I think so. I didn’t put in the order. Do you recognize where it is?

Just to clarify, the On Hold order status is usually seen with payment methods when you need to manually confirm, such as BACS (bank transfer) or cheque.

You’ll also see this when the gateway is set to authorize instead of capture a charge: the shop owner will need to manually switch the status to processing. The related WooCommerce documentation is linked here.

I am aware of what the “On Hold” status does in its function. I am not clear how the message appears on the WooCommerce template. Can you please direct me to that? Is it native to WooCommerce code?

For example, there is custom code online to send “on hold” order messages to store admins. And we can customize “on hold” wording in email templates.

Where is the “on hold” wording controlled for customer order pages?

That said, did you already have a chance to check the settings for the payment method used to submit the order depicted in the screenshot, or otherwise?

I did. It does not reveal anything.

Does anyone know how to change this wording?

Hello @joycegrace

I am aware of what the “On Hold” status does in its function. I am not clear how the message appears on the WooCommerce template. Can you please direct me to that? Is it native to WooCommerce code?

The message “this order is being placed on hold for review. please contact us to complete the transaction” is not a native WooCommerce message. The default WooCommerce message for an order on hold is simply “On hold”. The message you are seeing is likely added by a plugin or theme, or customized directly in the code of your site.

To change this message, you’ll need to locate where it’s being added. I would recommend the following steps:

• Check all the activated payment methods at WooCommerce Settings > Payments. There is a possibility that this message has been added to your active payment method’s setting.
• Deactivate all your plugins except WooCommerce and see if the message changes. If it does, one of your plugins is adding the message. You can then reactivate your plugins one by one to find the culprit.
• Switch to a default theme like Storefront and see if the message changes. If it does, the message is being added by your theme. You can then look in your theme’s WooCommerce template files to find where the message is being added.

If neither of the above steps works, the message may be added directly to your site’s code. Look in your functions.php file or any site-specific plugin files for a filter or action hook that might be adding the message.

I hope this helps! Let us know how that goes.

Looking forward to helping you.