How to change facebook account please?

I′m having the same problem, by error I deleted my Facebook page and now I′m no able to change the store setting to connect to a new one, I all ready delete the plugin and install it again.

Hi @alexsina and @betog88!

Thanks for reaching out about this issue. Our team here at SkyVerge recently took over development and support for this plugin. Our team’s priority is to make sure the plugin works more reliably and more easily going forward.

That said, if you head to WooCommerce > Settings > Integration > Facebook for WooCommerce, you should be able to select Manage Settings. Then, you should be able to click on Advanced Options > Remove. Then you can start from the Facebook Page section to go through the process again.

Would you please let me know if that works out at all for either of you?

Thank you so much,

Julie ??
SkyVerge

@skyverge,

WooCommerce > Settings > Integration > Facebook for WooCommerce, you should be able to select Manage Settings. Then, you should be able to click on Advanced Options > Remove. Then you can start from the Facebook Page section to go through the process again.

Sorry, No, it not work in this situation, if the facebook account is disabled, and it will just show: https://prnt.sc/s13sby, there is no way to switch account.

I already tried to remove two related fields in database, and resolve this issue by delete and reinstall plugin.

Thanks and have a nice day.

Hi @alexsina!

Thanks so much for confirming, you’re correct of course! When the Facebook account is disabled, or even in some situations where the settings ID is invalidated, the pop-up window will show the “Sorry, this content isn’t available right now” error message.

The Settings ID is generated once the setup wizard has been completed the first time. It’s stored on Facebook servers and sent back to the plugin to be stored for future use (e.g. loading the same settings window again with the previous choices). The pop-up window is also loaded from Facebook servers, and uses this settings ID in the URL to let Facebook know which settings it should load.

Unfortunately, in both of these instances, the plugin can’t control when the settings ID might be invalidated or to know when the pop-up window has failed to load. We’ve been in touch with Facebook regarding this and they have logged an issue.

While we don’t have an estimate for when this might be fixed, or what the fix might look like, the workaround in the meantime is to delete the fields in the database as you’ve mentioned, so that the plugin can be setup from fresh again using a different account if required.

Have you been able to resolve this now since removing the database options then? If not, could you let me know what options you tried to remove?

Cheers!

Simon.

Hello Simon,

Have you been able to resolve this now since removing the database options then? If not, could you let me know what options you tried to remove?

Yes, I have resolved it by removing options in database.

Thanks.

Hi @alexsina,

Yes indeed! Deleting the options in the database, or running a workaround in the browser console window has allowed us to re-run the setup wizard in all cases so far. Usually the merchant then uses a new profile that hasn’t been banned, or they have access to.

The options we’ve been removing from wp_options have been:

• wc_facebook_product_catalog_id
• wc_facebook_external_merchant_settings_id
• wc_facebook_feed_id

The other workaround needs to be run by a developer or merchant directly. You’ll need to open the settings page of the Facebook for WooCommerce plugin (WooCommerce > Settings > Integration > Facebook for WooCommerce) and then open a browser console window. Copying and pasting:

window.diaConfig.clientSetup.diaSettingId = null

You should then be able to click Get Started again and actually see the setup wizard!

Could you give either of these options another go and let me know if you can then access the setup wizard?

Cheers!

Simon.

Hey @alexsina,

Well, I completely misread your reply in our help desk which didn’t bring through the quote formatting. I think that might be time for me to take a break ??

Sorry about that! Please disregard my previous reply, that’s great to hear that it worked for you also!

I’ll close this request off now.

Cheers,

Simon.

Hello,

Thanks for your detailed reply, and your reply is good reference for any other users.

Three questions please:

1#

My new account was registered with my yahoo mail, and it works well yesterday, but I found my account was disabled at last night again.

We are backpack seller, so I do not understand why facebook treat user always as spam.

Does facebook disable user by website or any other rules please?

2#

So, do you mean we should remove these four option in the screenshot:

https://prntscr.com/s4cw6r

2#

Copying and pasting:

window.diaConfig.clientSetup.diaSettingId = null

You should then be able to click Get Started again and actually see the setup wizard!

Would you like to share a screenshot to show where I input that code line in Chrome console please?

Thanks and have a nice day.

Hey @alexsina!

So sorry to hear that your account was blocked again. I’m afraid I have no real insight into what Facebook considers spam, as this would be an internal process separate to our plugin. It might be worth reaching out to their support team to ask them if they can explain reasons behind this, or if they can help whitelist the user for you to use for your store.

That’s an interesting plugin you’re using to view the database options. Would you mind letting me know what that is? As for deleting the options, that’s right, you can delete the last three from your screenshot. I think you could probably get away with just the merchant_settings_id value instead, as this is what will cause the setup wizard to behave like a fresh install. However, there’s certainly no harm in removing the others to guarantee a fresh experience.

As for the workaround with the Chrome console, sure thing! You’ll first need to navigate to the plugin settings window, where the button for “Manage Connection” is displayed. You can then open up the console window (which is different depending on the browser!) and paste the code mentioned above and press return on the keyboard. This should set the diaSettingId to null for the current page, so that when clicking Manage Connection, it doesn’t pass an ID to Facebook, and so Facebook will behave as if it was a fresh install.
https://cloud.skyver.ge/OAubBBnG

N.B. If you see an error that it “cannot read property ‘clientSetup’ of undefined” then you need to click the Manage Connection button first to load the pop-up window, and then close it, and try to paste the code in once again.

If there is any issues with running the workaround, or further questions, could you let me know?

Cheers!

Simon.

Hi, I have the same problem
https://prnt.sc/savvzx

I show you my mysql screen I can’t find the 3 options
https://prnt.sc/savrzb

The options we have been removing wp_options
wc_facebook_product_catalog_id
wc_facebook_external_merchant_settings_id
wc_facebook_feed_id

Ahora cuando ejecuto desde la consola no tengo resultados https://prnt.sc/savv6a

Hi @byronsanchezy,

This seems slightly different to the error mentioned above, as it looks like you can access the settings screen, though don’t have permission to manage the account that was used to set up the plugin.

From your screenshots, it also looks like you are using the browser workaround but the clientSetup property is not yet defined. In order to make sure this has been defined, you may need to click the Gestionar la connexion button first before running this in the browser console.

If this still isn’t working for you, and you’d like us to reset the options or look closer at the existing options in the database, could you raise a support request via our support form?

Cheers!

Simon.

Very useful @alexsina. I ran into the same problem and used part of your solution to fix it.

As I was not sure whether to delete the entire record or just the contents of the record I’ve started with just deleting the content of these records:
wc_facebook_product_catalog_id
wc_facebook_external_merchant_settings_id

I couldn’t find wc_facebook_feed_migrated.

And after reloading I was able to link a new facebook account. ??

Hey @bartnl,

Great stuff! Thanks for letting us know. The deletion of the wc_facebook_external_merchant_settings_id probably does the trick, but certainly no harm in deleting the other value either. It should get overridden once the setup is completed again.

Sounds like you’re all set now! Any other issues, please do let me know.

Cheers,

Simon.

Hi, I have tried that but got this error message:

TypeError: window.diaConfig is undefined

Hi @jbuenger,

We would usually see that error when the settings haven’t initialized yet, so if you first click the Manage Connection button to show the pop-up window with the error, it should then be possible to use the console workaround.

Alterantively, would you please download and install the following small plugin we’ve created? This will add a new tool available at WooCommerce > Status > Tools called “Reset Facebook for WooCommerce settings“. Please click the Reset Settings button here, and then navigate back to the Facebook for WooCommerce plugin settings screen to try again!

Could you let me know when you have a moment to try this out and let me know if it works for you? ??

Cheers!

Simon.