How to change an order and not mess up credit processing

  • Resolved Derek Wilcox

    (@themassapothecary)


    4 years, 2 months ago

    I have an order where someone ordered a product on backorder paying via Square credit card. I offered her a replacement that’s more expensive so she didn’t have to wait and she wants that. If I change the order status from processing to on hold so I can change the items on the order will that be a problem since they used a credit card to pay? Will it automatically refund them or something or can I do this and there be no issue at all?

    Thank you very much!!

    The page I need help with: [log in to see the link]

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  • Hi there @themassapothecary,

    Thanks for reaching out!

    Did I get it right that you need just to switch products without additional payment from the customer?

    Indeed, you can edit your order by switching its status to On-hold and then to Processing after changing the items.

    However, please note that this transaction will not be updated in your Square dashboard: it will have the old totals and the old item on record.

    Hope it helps!

    Hi there @themassapothecary,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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