How to avoid overbookings

Hi Andrius,

Please, open the Appointments tab of Webba settings page and enable the option Auto lock appointments

Let me rephrase the situation in a greater detail:

My services are using 2 venues (Venue 1, Venue 2), there is 1 person allowed per 1 venue. I have created several services in two categories (A1, B1, C1 – for 1 person – 2 places available overall; A2, B2, C2 – for 2 persons – 1 place available overall). A, B, C services differ in service duration (60, 90, 120 mins.). Once, for example, service A1 (for 1 person) is booked, the same time span for 1 place should be locked for services B1, C1, A2, B2, C2. Meaning, that there still should be 1 place available for that time for services A1, B1, C1. However, if a service A2 (for two persons) is booked, the same time span should be locked completely for B2, C2 while A1, B1, C1 should have both of available places locked.

Webba Appointments settings:
Auto lock appointments – ENABLED;
Perform autolock on – ALL SERVICES;
Autolock for group booking services – REDUCE COUNT ON AVAILABLE PLACES

The issue:
1. with these settings the auto lock feature locks the whole time slot independently of wether this has 1 or 2 places available.
2. The auto locked slots are unaivalable for reservation, but not displayed as locked in the Schedules.

Important: please make sure you are using the latest version 3.4.39.

Tell us the value of the option Allow unlock manually.

I have just update to the newest version.

The value for Allow unlock manually was DISALLOW.

Please, set the Allow unlock manually to ‘Allow’.

After that, please do the new test booking on a separate future date which is without scheduled appointments.

Let us know.

UPDATE: if the problem remains, please send the screenshots of service A1 and A2 to [email protected]

• This reply was modified 5 years, 6 months ago by Webba Appointment Booking.

The problem persists.
I had set Allow unlock manually to ‘Allow’.
Sent screenshots for services A1, A2 and Settings – Appointment window screenshots.

• This reply was modified 5 years, 6 months ago by andriusbug.

The reason of the issue was the value of option Lock time slot if at least one place is booked. In your case this option should be blank. If you need make unavailable 2-persons timeslot when it is booked, change the option Mode of multiple places selection by setting the value ‘Allow select only maximum places’.

If you have any questions, feel free to ask.

The reason of the issue was the value of option Lock time slot if at least one place is booked. In your case this option should be blank.

Let’s consider this SOLVED.

1. If I have a booking for service A2 (for 2 persons), then it is still shown that 1 place is available for A1 (for 1 person). While actually both of the A1 places should be locked.

2. I still can’t see that slots would be displayed as locked in Schedules.

Your configuration was not set as suggested.

Currently, we applied the following changes:

1. all 2-persons services should have maximum and minimum booking count per time slot 2

2. Mode of multiple places selection should be set to Allow select only maximum places.

1. all 2-persons services should have maximum and minimum booking count per time slot 2

Why is that so? In this case, the misleading message that “2 places are available” is being presented to the customer.

2. Mode of multiple places selection should be set to Allow select only maximum places.

Where can I find this setting?

Is it possible that someone want to book only one place of two available?

Is it possible that someone want to book only one place of two available?

A1-C1 services (for 1 person) always have 2 places available – so yes, people can book only 1 place per booking. Hence, A1+A1 = full (no more places for A1 or A2).

For services A2-C2 (for 2 people, using both venues at once) only 1 place might be booked. Hence, if A2 is booked = full (no more places for A2, and no more places for A1)

Hi,

One more question:

If one place of A1 is booked, that means one place remains available for A1 and no places for A2. Correct?

If one place of A1 is booked, that means one place remains available for A1 and no places for A2. Correct?

This is correct.

The issue is around 2-persons services. We need to tell the plugin that there is two places used in order to make autolock working properly. Therefore for all 2-persons services we set Minimum booking count per time slot and Maximum booking count per time slot equal to 2. For the one service persons, we set should Minimum booking count per time slot equal to 1 and Maximum booking count per time slot equal to 2.

On Appointments tab of Webba setting page we set Allow unlock manually to ‘disallow’. This makes autolock more stable.

On Mode tab of Webba settings page set Mode of multiple places selection to ‘Let users select count’.

If you need to let users book only when place for 1-persons service, please add the following CSS in your theme:

label[for="wbk-quantity"], #wbk-book-quantity{
display:none !important;
}