how to add a fee later

  • Resolved choutin

    (@choutin)


    6 years ago

    Hi, I am using stripe to take a delivery order. when customer order online we delivery our products to them. They are first authorize the card when they order online. Later the customer ask to sign the receipt and they can leave the tip/fee they want on the receipt. The problem is I then add the tip/fee later on the woocommerce backend. but the transaction fail. here is the note when I try to update the order status to processing or complete. “Unable to capture charge! You cannot capture a charge for an amount greater than it already has. Order status changed from Processing/complete to Failed.”
    Any way to achieve this situation? I need to add the tip/fee later when customer sign and leave a tip/fee. Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    Hi there,

    It is not possible to add more items to the order that was already authorized by Stripe. The best way to approach adding a new item to the existing order will be to create a new manual order for the same customer and process it separately. Details on how to create a Manual Order could be found below:

    https://docs.woocommerce.com/document/managing-orders/#section-7

    Thread Starter choutin

    (@choutin)

    that doesn’t make any sense when customers left a tip. I have no way to ask customer to pay again even I create an order manually.as they order online we delivered to them. they left a tip on the receipt. it’s not possible to ask them to make another payment just for the tip.

    Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    Hi again,

    Most payment would not allow you to change the authorized amount. Doing so would leave the customer open to fraud if a merchant could increase agreed payment amounts.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘how to add a fee later’ is closed to new replies.