How the end user can choose a technician helpdesk

Hi @lucafurlan,

You can use the 6th option from that article. You can create a form that allows the user to choose their agent and a ticket will be created with that agent name. When the ticket is created, the agent will receive a notification. Here is more information about the Gravity Forms add-on:

– https://getawesomesupport.com/addons/gravity-forms/

This is the demo site where you can test:

– https://asdemo.awesomesupport.com/

Regards.