how the agent can only assign itself to the ticket

  • joannapl

    (@joannapl)


    3 years ago

    Now the agent can assign another agent to the ticket. How to block it so that he can only choose himself.

Viewing 1 replies (of 1 total)
  • Plugin Contributor Nikhil G

    (@nsgawli)

    Hello,

    You can remove assign agent permission from the agent role. Please go to Support > Support Agents > Agent Roles > Edit Agent role and disable the following permission:
    1. Assign unassigned
    2. Assign assigned me
    3. Assign assigned others

    It is not possible to allow an agent to assign a ticket to himself.

Viewing 1 replies (of 1 total)
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