How refund functionality

https://i.ibb.co/5TKrKYP/refund-Ekran-g-r-nt-s-2023-09-13-231744.jpg

• This reply was modified 1 year, 6 months ago by ksaltik.

Hi @ksaltik ,

Thanks for the post! I’d be happy to help you with your questions.

Does free version has refund functionality?

Only the PRO version processes refunds.

Does it support partial refunds?

Yes. It does support partial refunds.

Can you explain it please how the function works? Which information is sent to Google Analytics?

Use the refund button, as this properly processes the refund in WooCommerce.

The Pixel Manager detects this and also sends a refund to Google Analytics.

I get an answer from other plugin developer

Yes. The third-party developer is correct. The refund will show up in another column.

I hope this information helps.

Let us know if you have further questions.

Best,

Thank you for your immediate answer.

With other plugin which is only for Google Analytics which I am not consider suitable for my needs in Google Analytics through explore menu I vreated a report which includes transactions ID refund and refund amount and transaction revenue.

I see transaction Ids and refunds correctly but the refunds amount are empty. The transaction revenue i? correctly shown by the report i? equal to the refund amount.

is it normal that refund amount is empty.

I need this answer. For more than one week I try to understand this.

I need to choose a plugin so I can start to implement Google Analytics Facebook and tiktok pixel and Google Ads.

And mu little humble request from you if you prepare video tutorials about the functionality it will be valueble for us. And will have a positive effect during the olur decision to buy your plugin.

Regards

I will also share with you the screenshots of the Google Analytics report.

It seems I have already send a screenshot of the report

Hi @ksaltik ,

The PMW follows Google’s refund instructions precisely. Normally, you can see the refund amount in the refund column, but it’s only displayed on the refund date, not the purchase date. Keep in mind there might be a delay of up to 48 hours before it becomes visible.

“And mu little humble request from you if you prepare video tutorials about the functionality it will be valueble for us. And will have a positive effect during the olur decision to buy your plugin.“

Certainly! We’re in the process of creating video tutorials, but it might be a few months before we’ve covered all the features.

Let me know of further questions.

Best,

https://stackoverflow.com/questions/72797046/ecommerce-purchase-value-is-not-decreased-after-a-refund-event-in-ga4

What I experience is described above links with other plugins. For this reason, I asked you which parameters the plugin sends when a refund is made.

https://support.google.com/analytics/answer/12923440?hl=en&co=GENIE.Platform%3DAndroid

Average purchase revenue

The average purchase revenue over the specified time period.

Purchase revenue is the sum of revenue from purchases made on your website or app.

Purchase revenue = purchases + in-app purchases + subscriptions – refund This metric is populated automatically when you integrate your app with Google Analytics.

• This reply was modified 1 year, 6 months ago by ksaltik.

There is not a question in your last reply, so I’m not sure what to answer.

Regarding your first link: Yes, GA doesn’t reduce the total revenue value when processing a refund. It only adds the refund to a separate column. That’s how GA is designed.

Thank you Alek

I tried several plugins and none of them has a proper implementation of refund.

My question was which parameters is sending during refund event.

Both for full refund and partial refund.

“The refund event in GA4 is used to track when a customer returns a product or service. This event can be sent using the ec:refund action and it requires the following parameters:

• id: The ID of the transaction being refunded.
• revenue/value: The amount of the refund.

If you are not seeing the refund amount populated in your GA4 reports, there are a few possible reasons:

• You have not sent the refund event using the ec:refund action.
• You have not included the revenue/value parameter in your refund event.
• The refund event has not been processed by GA4 yet.

To troubleshoot this issue, you can use the Google Analytics Debugger to see if the refund event is being sent correctly. You can also check the status of your refund event in the GA4 Data Import queue.

Here are some additional tips for tracking refunds in GA4:

• Make sure that you are sending the refund event as soon as the refund is processed.
• Use the transactionId parameter to link the refund event to the original purchase transaction.
• Use the revenue/value parameter to track the amount of the refund.
• Use custom dimensions and metrics to track additional information about your refunds, such as the reason for the refund or the product(s) being refunded.

Once you have verified that you are sending the refund event correctly, it may take some time for the refund amount to populate in your GA4 reports. This is because GA4 needs to process the event and calculate the updated revenue metrics.

If you are still having problems with the refund amount not populating in your GA4 reports, you can contact Google Analytics support for assistance.

const measurementId = G-XXXXXXXXXX;const apiSecret = <secret_value>;fetch(https://www.google-analytics.com/mp/collect?measurement_id=${measurementId}&api_secret=${apiSecret}, {  method: "POST",  body: JSON.stringify({    "client_id": "client_id",    "events": [{      "name": "refund",      "params": {        "currency": "USD",        "transaction_id": "T_12345",        "value": 12.21,        "coupon": "SUMMER_FUN",        "shipping": 3.33,        "tax": 1.11,        "items": [          {            "item_id": "SKU_12345",            "item_name": "Stan and Friends Tee",            "affiliation": "Google Merchandise Store",            "coupon": "SUMMER_FUN",            "currency": "USD",            "discount": 2.22,            "index": 0,            "item_brand": "Google",            "item_category": "Apparel",            "item_category2": "Adult",            "item_category3": "Shirts",            "item_category4": "Crew",            "item_category5": "Short sleeve",            "item_list_id": "related_products",            "item_list_name": "Related Products",            "item_variant": "green",            "location_id": "ChIJIQBpAG2ahYAR_6128GcTUEo",            "price": 9.99,            "quantity": 1          }        ]      }    }]  })});

https://developers.google.com/analytics/devguides/collection/protocol/ga4/reference/events?hl=en

My question was which parameters is sending during refund event.

For a full refund the Pixel Manager only sends the transaction ID (as specified by Google).

And for partial refunds the Pixel Manager also sends all the product details for the refunded items (also as specified by Google).

Due to inactivity, I’m closing this thread for now.
Feel free to add a new reply to continue the conversion for this support request.