How do users reset the chat or go back?

  • Resolved eteflonline

    (@eteflonline)


    4 years, 10 months ago

    I have created my first bot and it’s already on my website. But what if they want to go back and choose a different option? How can they reset or go back to the previous step?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author LiveChat

    (@livechat)

    Hi @eteflonline! The best way to achieve that is to create a “Main menu” interaction in your story and allow the user to go back to that interaction by showing the “Go to menu” button and the bottom of each other interaction. You can see how it looks like “in action” in our “E-commerce Bot” template.

    Thread Starter eteflonline

    (@eteflonline)

    Thank you for your response. I see how to set it up but there isn’t a “Welcome Interaction” in the list under “Go to interaction”. I want people to be able to go back all the way to the welcome message.

    Plugin Author LiveChat

    (@livechat)

    Thank you for your reply. Welcome message (START bubble) is displayed only once when the conversation begins – it’s just like in real conversation, you greet with another person only once. Due to this, I’d recommend moving the menu from the “Welcome interaction” to the separate interaction – then you’ll be able to set up a “Go to” action back to the main menu.

Viewing 3 replies - 1 through 3 (of 3 total)
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