How do my clients respond back when I send them a reply in the ticket system?

  • Resolved mykewilson

    (@mykewilson)


    8 years ago

    When I send my client a message within the ticketing system, my message will then be sent to my client’s email address that they provided. So how do they respond back if they need to?

    If they click “reply” in their email account, their reply will just be sent to my email address that’s set up within the ticketing system. So the only way I’d know if they replied is to check my email. Is there a way for when my client responds via email, there reply will load along with my messages I’ve already sent them in the ticket system?

    Does this make sense? Ideally, I don’t want to have the ticketing system and my email account open together. I want my sent messages and my clients responses to appear in the ticket system.

Viewing 1 replies (of 1 total)
  • Plugin Author Pradeep Makone

    (@pradeepmakone07)

    Hi there,

    It is possible and you’ll need to purchase email piping add-on for this requirement.
    Please click here to go to add-ons page.

Viewing 1 replies (of 1 total)
  • The topic ‘How do my clients respond back when I send them a reply in the ticket system?’ is closed to new replies.