• Resolved zoeypl

    (@zoeypl)


    I see I need to supply a Facebook Access token but there is no help dialog to tell me how, exactly, to do that.

    where and how do I get that?

    • This topic was modified 6 years, 10 months ago by zoeypl.

    The page I need help with: [log in to see the link]

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  • Plugin Author Bill Erickson

    (@billerickson)

    Below the Facebook Access Token field on the settings page, we have a link to this article for information on how to retrieve it: https://smashballoon.com/custom-facebook-feed/access-token/

    You only need an access token if:
    1. You’re using the “Native” count option, AND
    2. You’ve tried it without a facebook access token and are getting no FB counts

    In most instances you can retrieve FB counts without an access token. While undocumented, I believe Facebook limits the “no access token” API usage by server IP, so if you’re on a shared host with lots of people querying Facebook you may have issues and need an access token.

    I highly recommend you don’t use the native counts, and instead sign up for a free account at SharedCount.com. You don’t have to mess around with Facebook access tokens, and if you are retrieving counts from multiple services this will keep the actual API queries to a minimum (SharedCount.com will aggregate many services into a single API query).

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