How do I filter (or auto-create) categories?

  • Resolved enterprising

    (@enterprising)


    3 years, 3 months ago

    Hi, I am new to KB Support but enjoying setting it up.

    I would like to have two different submission forms – one for queries or requests, and one for incidents, as I need to capture different mandatory information for each.

    Is there a way of either filtering the categories choice (so only, for example, “query” and “request” are shown rather than the full list) or possibly pre-populating it (so one submission form will always create type “query” and the other always create type “incident”)?

    Or can anyone think of any other creative workaround?

    Many thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Michael

    (@mikeyhoward1977)

    You could create hidden fields and set the value of those fields to the the category ID of “query” or “request”, or “incident”. You will need to map that field to ticket category.

    That will ensure each form is assigned the correct category each time

    Thread Starter enterprising

    (@enterprising)

    Thank you Michael that’s good advice! I’ll give that a try.

Viewing 2 replies - 1 through 2 (of 2 total)
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