How customize File not found-page

Hi @maddex

Thanks for reaching out!

I understand that you want to customize WordPress’ Error 404 page.

I did some research and found these articles could be a good starting point:

– How To Customize WordPress Error 404 Page
– Creating an Error 404 Page
– How to Edit a 404 Page in WordPress (Customization Guide) | WP Buffs

Hope this helps!

I am using the Divi theme and already made a 404 page in their Theme Builder. But the page “File not found” is shown anyway, so maybe it’s better to make a regular WP 404 page. I will try the solutions in your links.

Thanks!

Hi @maddex

I totally understand that. Please check the links above as I believe these also provide a tutorial on how to use your customized 404 page.

Thanks!

Hi,

Now I have tried the links above and the 404-page is working for regular pages, so no problem there.

But the problem is that WooCommerce doesn’t find the 404-page. How make WooCommerce redirect to the 404-page instead of to the “File not found”-page?

Is it possible to add some code to the htaccess-file that will force the WooCommerce product page to load the 404-page?

Thanks!

Hi again,

I managed to locate the not so user-friendly file in WooCommerce, which is this ugly looking page I want to avoid.

It’s the file “class-wc-download-handler.php” in the folder “includes”.

When the file the user wants to download is not found, this page comes up.

Is there a way to avoid this page and redirect the user to the customized 404-page?

Else, how do you customize this “class-wc-download-handler.php”-page?

Thank you!

Hi @maddex,

Unfortunately, there is not currently an easy way to override that message (in an update-safe manner).

However, we’d be receptive to a feature request to introduce a regular overrideable template here—or something else along those lines—if you care to post one:

https://woocommerce.com/feature-requests/woocommerce/

Thanks!

Hi Barry,

Thanks for your answer!

I am willing to do what it takes because this page breaks the whole site and it’s totally user-unfriendly. It would be great if you could point me in the right direction on how to make an override in an update-safe manner.

Thank you, have a nice day!

Hi there @maddex ??

I am willing to do what it takes because this page breaks the whole site and it’s totally user-unfriendly. It would be great if you could point me in the right direction on how to make an override in an update-safe manner.

Kindly keep in mind we are not developers and only offer support for existing functionality.

Please see our Support Policy: https://www.woocommerce.com/support-policy/

For assistance with customization or development with your site, we recommend that you seek help from:

* A local web developer
* Codeable.io
* WooExperts
* Stackexchange

If you are comfortable coding yourself and have questions, I would also recommend that you consider:

* WooCommerce developer Portal
* WooCommerce Slack Community
* Advanced WooCommerce Facebook group

I hope that helps you to figure it out.

Feel free to get back to us if you have further questions.