How can we make it have a sound or audio notification when someone wants to chat

Hi there.

My sincerest apologies for only getting back to you now.

An audio sound will play when a new chat is received by default. Has it not been playing on your side?

Please advise what browser you are using and which version you are currently using?

Kind Regards,
Jarryd

is there a way to change the default ‘ding’ I hear in a conversation??

Hi there.

Unfortunately changing the default ‘ding’ cannot be done without making changes to the code.

So sorry about that.

thanks.. is that changes to my plug in or on your side?

Hi there.

The change can be made to the plugin by going to ‘wp-live-chat-support’ -> ‘wp-live-chat-support.php’ and scrolling to line 2029 and changing the file URL of the ‘ding.mp3’ to your preferred sound:

document.getElementById("wplc_sound_update").innerHTML = "<embed src='<?php echo plugins_url('/ding.mp3', __FILE__); ?>' hidden=true autostart=true loop=false>";

This also needs to be changed in ‘wp-live-chat-support’ -> ‘js’ -> ‘wplc_u.js’ on line 124:

new Audio(wplc_plugin_url+'/wp-live-chat-support/ding.mp3').play()

Does this help?

nice good stuff!! does this change the default sound for both agent and the user end?

Also I am a pro user –> do I change this in BOTH locations? I see a wp-live-chat-support and wp-live-chat-support-pro

sorry to keep replying… would it be easier to change the .mp3 and .wav file with another named the same?

*** edit number 4 (sorry it’s the OCD in me)

I just replaced the files for ‘ring’ and ‘beep-2’. both work from the admin side only – the client is still getting the ‘ding’ as opposed to the replaced sound I added (again the ‘ding’ HAS changed on the admin side)

Hi there.

That would have to then be done in the ‘wp-live-chat-support-pro’ -> ‘js’ -> ‘wplc_u_pro.js’. (The same code is used)

As these forums only support the basic version of our plugin though, please get in touch with me via our contact page (https://wp-livechat.com/contact-us) should you require further assistance.