How can I see the error logs of some users who can’t pay?

  • Resolved Tayfun

    (@tayfunkazanci)


    3 years, 6 months ago

    Hello, I made some additions to the webhook field, these are as follows.

    charge.refunded
    payment_intent.succeeded
    charge.failed
    charge.succeeded
    source.chargeable

    These are logged when there is a payment, but I don’t get an error log about why users who couldn’t pay in the list can’t pay https://prnt.sc/1qhb8ni

    I also see the customers you see in this list in the customer field in the stripe panel, but somehow it seems like they didn’t press the payment button. https://prnt.sc/1qhbhcz

    Only incoming orders are displayed on the woocommerce orders screen. I don’t see anything about pending payment or error

    How can I access the logs of users who could not make such payments or is there an extra webhook I need to add?

    Also congrats on your awesome plugin.

    Best regards

    • This topic was modified 3 years, 6 months ago by Tayfun.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Payment Plugins

    (@mrclayton)

    Hi @tayfunkazanci,

    The links you provided don’t lead to any screenshots.

    When payment for an order fails it reflected by the order’s status being set to failed and there will be notes associated with the order.

    If a client side error such as a card declined is triggered, then the customer is presented with an error message telling them what the issue is. WooCommerce doesn’t create an order until the checkout process is triggered, so for client side validation errors there is no order to associate the message with. But that is why the customer sees the message on the checkout page.

    I am not aware of a Stripe webhook event that is triggered during validation errors such as a card declined error.

    Kind Regards,

    Thread Starter Tayfun

    (@tayfunkazanci)

    This is the first time we’ve received feedback from a customer and he said he got an error starting with “No such customer”. I share the image with you https://prnt.sc/1rc3qgp
    Kind Regards,

    Plugin Author Payment Plugins

    (@mrclayton)

    @tayfunkazanci

    That error message will appear if you have changed the Stripe account that the plug-in is connected to. Customer IDs are created based on the Stripe account the plug-in is connected to and when you switch to another account that customer ID doesn’t exist in the new account.

    You should navigate to the edit profile page in the WordPress Admin for that user and remove the customer ID.

    Kind regards

Viewing 3 replies - 1 through 3 (of 3 total)
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