How can I disable Malcare Firewall?

  • Resolved alanw47

    (@alanw47)


    1 year, 4 months ago

    I have just discovered that the Malcare Firewall is blocking all my outgoing emails due to ‘Malicious Activity‘ which is a nonsense as the only emails coming from my site have been the ones I wanted to send, and I don’t send very many.

    I have gone into the settings of Malcare (Free) and it displays that the Fireall is working, but no option to disable it or change the settings.

    I’ve been left with no alternative but to disable the entire Plugin, and lose ALL of its features.

    Is there any way in the Free verwsion to remedy this please?

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hello @alanw47 ,

    Thank you for bringing this issue to our attention. We understand that you have encountered a problem with the MalCare Firewall blocking all your outgoing emails, attributing it to “Malicious Activity.” We apologize for any inconvenience this may have caused.

    Could you kindly submit a ticket from here and provide us with the following details? It would greatly assist us in resolving the issue:

    1. The reference ID visible on the blocking page.
    2. The URL of your website.

    By sharing this information with us, we will be able to investigate the issue with your website more effectively and provide you with appropriate assistance.

    We recommend reaching out to our support team directly. They will be able to assist you further and provide guidance on how to mitigate the issue. Our support team has experience in handling such cases and will work diligently to ensure your outgoing emails are no longer blocked while maintaining the necessary security measures.

    Once again, we apologize for any inconvenience caused by temporarily disabling the entire plugin. By contacting our support team and providing the requested information, they will be able to guide you through the resolution process and help you regain access to the features provided by MalCare.

    Thank you for your understanding, and we appreciate your patience as we work towards resolving this issue promptly.

    Best regards,
    Sweta

    Thread Starter alanw47

    (@alanw47)

    Hi, thank you for the response. Unfortunately after nearly 2 weeks I have had to completely uninstall the plugin and seek an alternative solution.

    However, for your information, my site uses the Mailpoet plugin to auto-send certain pre-formatted emails, and it is those that were being blocked.

    Unfortunately I no longer have the remainder of the information that you asked for.

    Alan

Viewing 2 replies - 1 through 2 (of 2 total)
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