• Resolved debdattamnl

    (@debdattamnl)


    How can I disable customer invoice email in WooCommerce? I want to send my customised email.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • corsonr

    (@corsonr)

    Automattic Happiness Engineer

    Hi there,

    This email is the only one that is manually sent, so there’s actually no need to disable it, unless you want to make sure that no one in your organization can send it. If you need to create custom emails you can use Follow-up Emails, or AutomateWoo ??

    Thread Starter debdattamnl

    (@debdattamnl)

    Hi,

    I want to disable it, as I don’t want the customer to get this basic template. I want to send my own template. How can I do that?

    Plugin Support RK a11n

    (@riaanknoetze)

    Hi there,

    To send a customised template, you’ll want to make use of a template override for that specific email (more information at https://docs.woocommerce.com/document/template-structure/). Note that his will require some custom coding and isn’t something that WooCommerce has any default options for out of the box. If you’re having difficulty with the code involved, we’d recommend either getting in touch with a web developer or customisation expert to take a closer look.

    Alternatively, you could also look into using Followup Emails or Automatewoo.

    corsonr

    (@corsonr)

    Automattic Happiness Engineer

    Just to add to the previous message: basically a custom template allows you to override WooCommerce default files and use your own custom files instead. Here is a [quick tutorial](https://docs.woocommerce.com/document/template-structure/) that will explain you how to create your custom templates. Also, if some of your existing custom templates are outdated, I would suggest [updating them](https://docs.woocommerce.com/document/fix-outdated-templates-woocommerce/).

    WooCommerce comes with a number of front-end HTML templates as well as email templates. Instead of editing these files directly within the plugin (which is a very bad idea because once update the plugin and all of your changes will be lost!), you can copy them into your theme:

    1. In your theme directory, make a new folder called woocommerce.
    2. Navigate to the WooCommerce plugin directory and open the templates folder. The templates folder has a lot of subfolders with all of the different templates that WooCommerce uses.? Fortunately, the template file structure and naming in WooCommerce is easy to follow.
    3. In your newly created woocommerce folder, copy the template file that you want to edit. Remember to keep the directory structure the same here. If the template you want to edit is within a subfolder then remember to create that subfolder within your theme’s directory.
    4. Edit the file from within your woocommerce folder and save the changes.

    All emails have two templates one for the HTML version , or for the plain text version, and all are located in the “emails” folder in “templates”.

    Hi @debdattamnl,

    Hopefully, you were able to clear up this issue. Since it’s been a while since we last heard from you, I’m going to mark this thread resolved.

    If you still have trouble, please feel free to open up a new topic. We’d be happy to jump back in and help you out.

Viewing 5 replies - 1 through 5 (of 5 total)
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