Hover zoom working on some images and not on others

Hi @morellispa

It is likely that your theme or one of your plugins is conflicting with the updated version of WooCommerce.

I would recommend that you perform a full conflict test to see if you can find the cause. Here’s how to do that: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

Let us know how it goes.

Thanks.

Hello, thanks for the advice.

It seems to be WooCommerce itself since even if it’s the only plugin activated, it still does not work.

Hi @morellispa

Upon checking the screenshots, I can see that these images contain different CSS class:

Old one:

New one:

Can you please try to switch to the default Storefront theme and only WooCommerce plugin is enabled and see if this works?

If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

If this did not resolve the issue, please share your System Status Report, that will help us further troubleshoot.

You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

Let us know how it goes!

I’ve already checked for conflicts between plugins, and the problem keep being there even if all the plugins are switched off but wordpress plugin.

No fatal errors

System report:

WordPress Environment

WordPress address (URL): https://www.morellispa.com
Site address (URL): https://www.morellispa.com
WC Version: 7.2.2
REST API Version: ?</img> 7.2.2
WC Blocks Version: ?</img> 8.9.2
Action Scheduler Version: ?</img> 3.4.0
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WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?</img>
Language: it_IT
External object cache: –

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Server Info: Apache
PHP Version: 8.1.12
PHP Post Max Size: 25 MB
PHP Time Limit: 180
PHP Max Input Vars: 5000
cURL Version: 7.76.1
OpenSSL/1.0.2k-fips

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GZip: ?</img>
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Security

Secure connection (HTTPS): ?</img>
Hide errors from visitors: ?</img>

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Force Regenerate Thumbnails: by Exactly WWW – 2.1.1
Elementor Header & Footer Builder: by Brainstorm Force
Nikhil Chavan – 1.6.13

Image Widget: by The Events Calendar – 4.4.8
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Force SSL: –
Currency: EUR (€)
Currency Position: right
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

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exclude-from-search (exclude-from-search)
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Order datastore: WC_Order_Data_Store_CPT

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Il mio account: ?</img> La visibilità della pagina dovrebbe essere pubblica
Termini e condizioni: ?</img> La pagina non è impostata

Theme

Name: Betheme
Version: 26.6.6
Author URL: https://muffingroup.com/
Child Theme: ?</img> – Se stai modificando WooCommerce o un tema genitore che non hai costruito personalmente
ti consigliamo di utilizzare un tema child. Vedi: Come creare un tema child

WooCommerce Support: ?</img>

Templates

Archive Template: Il tuo tema ha il file woocommerce.php
non potrai sovrascrivere il template personalizzato woocommerce/archive-product.php poichè woocommerce.php ha priorità su archive-product.php. Questo serve a prevenire problemi di visualizzazione.

Overrides: betheme/woocommerce/archive-product.php
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betheme/woocommerce/notices/error.php
betheme/woocommerce/notices/success.php
betheme/woocommerce/single-product/add-to-cart/external.php
betheme/woocommerce/single-product/meta.php
betheme/woocommerce/single-product/product-image.php
betheme/woocommerce/single-product/product-thumbnails.php
betheme/woocommerce/single-product/related.php
betheme/woocommerce/single-product/sale-flash.php
betheme/woocommerce/single-product/tabs/description.php
betheme/woocommerce/single-product/tabs/tabs.php
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betheme/woocommerce/single-product-reviews.php

Admin

Enabled Features: activity-panels
analytics
coupons
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shipping-smart-defaults
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wc-pay-promotion
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Disabled Features: minified-js
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settings

Daily Cron: ?</img> Next scheduled: 2022-12-23 15:32:20 +01:00
Options: ?</img>
Notes: 108
Onboarding: completed

Action Scheduler

Operazione annullata: 1
Oldest: 2022-12-22 14:20:58 +0100
Newest: 2022-12-22 14:20:58 +0100

Completato: 91
Oldest: 2022-12-09 08:48:54 +0100
Newest: 2022-12-23 11:22:02 +0100

In attesa: 1
Oldest: 2022-12-23 12:01:17 +0100
Newest: 2022-12-23 12:01:17 +0100

Status report information

Generated at: 2022-12-23 11:33:15 +01:00
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Hello @morellispa,

betheme/woocommerce/single-product/meta.php betheme/woocommerce/single-product/product-image.php betheme/woocommerce/single-product/product-thumbnails.php

Your theme is overriding the single product page templates, have you tried switching to the Storefront theme temporarily?

Look forward to hearing back from you.

I didn’t try yet, I will.
But i don’t understand why it happened since it wasn’t doing it like 2 weeks ago

Hi,

Perhaps it was during the updating of the products. It is difficult to say. As mentioned, please check again by using the Storefront theme and let us know whether the issue persists.

Best.

It’s been a while since you responded, so I’m marking this as resolved – we’ll be here if/when you need us.