House number is a required field

  • Resolved Kreativdenker GmbH

    (@kreativdenker)


    3 years, 7 months ago

    When a customer places an order and selects Amazon Pay as the payment method, the following error message appears when submitting the order.

    – House number is a required field.
    – Delivery : House number is a required field.

    Everything else works. There is the Amazon pay button in the shopping cart. At checkout, the integration of Amazon Pay is loaded and you can select your address and account…. only when sending then comes this error message.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Christian

    (@christian1983)

    Hey @kreativdenker

    Hope you are doing well!

    which version of WooCommerce and Amazon Pay you have? and which region is setted on Amazon Pay?

    Let me know.

    Best,
    Christian

    Thread Starter Kreativdenker GmbH

    (@kreativdenker)

    Hi @christian1983

    thank you very much for your answer.

    We always use the latest versions. We have also disabled all plugins except for WooCommerce and Amazon Pay. This did not bring any improvement.

    We use the EU region.

    Plugin Support Christian

    (@christian1983)

    Hey @kreativdenker

    is there any test site were I can check?

    on my testing site is not happening the issue. I remember that the issue is something related with address that is stored on Amazon Account.

    Let me know.

    Christian

    Thread Starter Kreativdenker GmbH

    (@kreativdenker)

    Hi @christian1983

    can I send you the website as PM please?

    We tested it with different amazon accounts…

    Plugin Support Christian

    (@christian1983)

    Hey @kreativdenker

    please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
    Please include a link to this forum thread, so that we can keep track of what’s already been done. If you already did it, check your spam folder on your email.
    We will be able to help you further there.

    Best,
    Christian

    I have a practically identical problem.

    Basically your plugin copies the address in the woocommerce field “billing_address_1”. The problem in my case is that I have also enabled the “billing_address_2” field which is set as obligatory.
    In this case the error comes out because your plugin only sends the address to the “billing_address_1” field while in the “billing_address_2” field it does not send anything. Consequently, the error appears that the “billing_address_2” field is empty and does not cause the payment to proceed.
    Could you kindly fix the problem and maybe even make sure that the “empty” fields on AmazonPay are filled in? Maybe you can add a simple text to send to that field that says “unset” so at least the process goes on.

    Plugin Support Christian

    (@christian1983)

    Hey @wizy80

    The Plugin gets the info from the Amazon Pay API, so if on blilling_address_2 is not filled on the Amazon Pay account of the buyer, the plugin will still not get the info.

    You can unhide the billing_address_2 so the buyer can fill it.

    Let me know,
    Best,
    Christian

    Plugin Support Christian

    (@christian1983)

    Hey there,

    Since we haven’t heard back from the OP in a while, I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Best,
    Christian

Viewing 8 replies - 1 through 8 (of 8 total)
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