“House number” fields at checkout not saved

  • Hello, I’ve discovered two issues with the Post NL plugin.

    My client tells me that when customers make a purchase in WooCommerce, and select “Netherlands” in the country selector at checkout, the “house number” fields will appear. We’ve tracked the appearance of the fields to the Post NL plugin, under settings there’s an option “Use PostNL address-field” that makes the house number fields appear when a customer selects “Netherlands”. We can turn off this feature using a checkbox, but as far as I understand the house number fields are required for Post NL deliveries.

    The issues are the following:

    1. The data entered in the “house number” fields is not saved with the user profile in WordPress dashboard/users. We get all data entered except house number. That means we cannot find the customer’s proper address in WordPress dashboard in their user profile.
    2. DHL doesn’t support the house number fields, so when we print a label the house number is also missing. We might choose either Post NL or DHL depending on pricing, packaging and weight, so when we choose DHL we have no house number. Since the data is not saved, we also doubt Post NL would get the required house number.

    We have therefore completely disabled the Post NL plugin to avoid any further issues with shipping our orders, and have as a consequence been forced to stop using Post NL for any deliveries. How do we ensure that house numbers for Dutch customers are correctly received and stored with the customer’s user profiles in dashboard/users?

    • This topic was modified 3 days, 20 hours ago by Martin Sundstr?m.
    • This topic was modified 3 days, 20 hours ago by Martin Sundstr?m. Reason: tags were wrong, marked as spam because I mentioned my client's website

    The page I need help with: [log in to see the link]

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