Hostile payment options – check refund policy

  • vayoka

    (@vayoka)


    7 months ago


    Before making a purchase, I strongly encourage you to thoroughly review the refund policy of the software. It’s crucial to understand that you must pay to test all the features, and the decision to issue a refund rests solely with the company. Should you encounter any issues where the software does not perform as advertised, be prepared for the possibility that the fault may be attributed to external factors rather than the software itself. Being well-informed about these policies can help manage your expectations and ensure that you make a decision that aligns with your needs and resources.

    You get a good idea of their business practices if you read their refund policy.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Rene Hermenau

    (@renehermi)

    Our reimbursement policy is clear and transparent. There’s nothing unusual about it.

    If you had followed it instead of ignoring it, you would have already received a full refund, as we do for all our customers who have issues or systems where WP Staging is not working, but you ignored our request to give us a clear description of the error and send us log files of the error you had. We simply do not offer refunds if the reason is “It doesn’t work” and we communicate this clearly and transparently. Fortunately, the majority of users are fine with this and they appreciate that we do our best to help them with their problems, and if we don’t succeed, they all get a full refund.

    In these circumstances, we can only assume that you have used the software to its full extent and only want a refund once you have used it. And no, we don’t normally give refunds for such use cases. If you actually had an issue you could simply report it to us properly.

    We don’t hide that. If you have a problem with our Pro version, you can still use our free version, which comes without any support. If you pay for the Pro version, you accept and have read our refund policy.

    As a business owner, you are not doing yourself any favors with such an unprofessional review here. Anyone can look at your profile to see the link to your business.

    Cheers
    René Hermenau

    • This reply was modified 7 months ago by Rene Hermenau. Reason: typo
    Plugin Author Rene Hermenau

    (@renehermi)

    Edit: Updated tags

    Thread Starter vayoka

    (@vayoka)

    We had allocated the entire weekend to migrate our website and could not spare time to debug your software. It’s evident from the refunds you’ve issued that your product simply doesn’t work as promised. We are not willing to pay to be your testers or part of your QA process. It’s unacceptable that we should have to deal with these issues when alternatives like Migrate Guru work flawlessly right out of the box. I recommend you either fix your software or cease charging for a product that fails to deliver. We were severely let down by your service.

    Plugin Author Rene Hermenau

    (@renehermi)

    ?We were severely let down by your service.

    You didn’t even ask for a service. We are also available at weekends and could have helped you to migrate immediately.
    There was no ticket from you.

Viewing 4 replies - 1 through 4 (of 4 total)
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