Host or WordPress is your default mail – error

  • Resolved 3eamus

    (@3eamus)


    3 years, 10 months ago

    Hi,

    Our domain is setup like this:

    Registered at namecheap and points to bluehost. Namecheap MX is setup correctly for G Suite.

    No mail boxes on bluehost. Mail works fine if we send an email to it from a different one.

    Gmail API is setup properly and is authenticated in Post.

    But we get the error: Email is setup with your host or WordPress plugin (but we don’t have any WordPress mail plugins…

Viewing 6 replies - 1 through 6 (of 6 total)

  • Hi @3eamus,

    Can you share your diagnostics log with us too please?

    Thank you!

    Kind Regards,
    Tim

    Thread Starter 3eamus

    (@3eamus)

    Hey Tim, Yeah the exact error is “Postman is unable to run. Email delivery is being handled by WordPress (or another plugin).”

    Mailer: postsmtp
    HostName: artbidr.com
    cURL Version: 7.74.0
    OpenSSL Version: OpenSSL/1.1.1i
    OS: Linux server.artbidr.com 3.10.0-1127.19.1.el7.x86_64 #1 SMP Tue Aug 25 17:23:54 UTC 2020 x86_64
    PHP: Linux 8.0.0 C
    PHP Dependencies: iconv=No, spl_autoload=Yes, openssl=Yes, sockets=Yes, allow_url_fopen=Yes, mcrypt=No, zlib_encode=Yes
    WordPress: 5.6 en_CA UTF-8
    WordPress Theme: iBid
    WordPress Plugins: Stackable – Gutenberg Blocks, Redux, Livemesh Addons for WPBakery Page Builder, Contact Form 7, Dokan, Dokan Pro, Envato Market, Site Kit by Google, WPBakery Page Builder, MC4WP: Mailchimp for WordPress, Minimal Coming Soon & Maintenance Mode, MetaSlider – Pro Add-on Pack, MetaSlider, ModelTheme Framework, CF Page or Post Duplicator, Post SMTP, Social Media and Share Icons (Ultimate Social Media), Product Slider for WooCommerce, WooCommerce Simple Auction, WooCommerce, Yoast SEO, YITH WooCommerce Social Login, YITH WooCommerce Wishlist
    WordPress wp_mail Owner: /home/pbjxxnmy/public_html/wp-includes/pluggable.php
    WordPress wp_mail Filter(s): wp_staticize_emoji_for_email, PostsmtpMailer->get_mail_args
    WordPress phpmailer_init Action(s): wpcf7_phpmailer_init, dokan_exclude_child_customer_receipt
    Postman: 2.0.16
    Postman Sender Domain (Envelope|Message): artbidr.com | artbidr.com
    Postman Prevent Message Sender Override (Email|Name): No | No
    Postman Active Transport: Gmail API (https:oauth2://www.googleapis.com:443)
    Postman Active Transport Status (Ready|Connected): Yes | Yes
    Postman Deliveries (Success|Fail): 0 | 0

    Thanks so much, I’d like to donate once this is working for me.

    Thread Starter 3eamus

    (@3eamus)

    Oh it also says “ Error: Postman is missing a required PHP library.”

    and “ This PHP installation requires the iconv library”

    Hi @3eamus,

    It looks like you are using PHP 8, which is not currently supported by PostSMTP. WordPress itself is only beta compatible.

    If this is a production website, I would strongly advise that you downgrade to PHP 7 as soon as possible.

    I hope this helps.

    Kind Regards,
    Tim

    Thread Starter 3eamus

    (@3eamus)

    Hi Tim,

    Ok thank you. So I downgraded to 7.4 and still getting “Postman is unable to run. Email delivery is being handled by WordPress (or another plugin).”

    Mailer: postsmtp
    HostName: artbidr.com
    cURL Version: 7.74.0
    OpenSSL Version: OpenSSL/1.1.1i
    OS: Linux server.artbidr.com 3.10.0-1160.11.1.el7.x86_64 #1 SMP Fri Dec 18 16:34:56 UTC 2020 x86_64
    PHP: Linux 7.4.13 C
    PHP Dependencies: iconv=No, spl_autoload=Yes, openssl=Yes, sockets=Yes, allow_url_fopen=No, mcrypt=No, zlib_encode=Yes
    WordPress: 5.6 en_CA UTF-8
    WordPress Theme: iBid
    WordPress Plugins: Stackable – Gutenberg Blocks, Redux, Livemesh Addons for WPBakery Page Builder, Contact Form 7, Dokan, Dokan Pro, Envato Market, Site Kit by Google, WPBakery Page Builder, MC4WP: Mailchimp for WordPress, Minimal Coming Soon & Maintenance Mode, MetaSlider – Pro Add-on Pack, MetaSlider, ModelTheme Framework, CF Page or Post Duplicator, Post SMTP, Social Media and Share Icons (Ultimate Social Media), Product Slider for WooCommerce, WooCommerce Simple Auction, WooCommerce, Yoast SEO, YITH WooCommerce Social Login, YITH WooCommerce Wishlist
    WordPress wp_mail Owner: /home/pbjxxnmy/public_html/wp-includes/pluggable.php
    WordPress wp_mail Filter(s): wp_staticize_emoji_for_email, PostsmtpMailer->get_mail_args
    WordPress phpmailer_init Action(s): wpcf7_phpmailer_init, dokan_exclude_child_customer_receipt
    Postman: 2.0.16
    Postman Sender Domain (Envelope|Message): artbidr.com | artbidr.com
    Postman Prevent Message Sender Override (Email|Name): No | No
    Postman Active Transport: Gmail API (https:oauth2://www.googleapis.com:443)
    Postman Active Transport Status (Ready|Connected): Yes | Yes
    Postman Deliveries (Success|Fail): 0 | 0

    Hi @3eamus,

    Are you seeing that on the main PostSMTP screen? Do you get any kind of error if you attempt to send a test email through PostSMTP?

    Are you also able to try disabling all plugins except PostSMTP and see what results that produces?

    Kind Regards,
    Tim

Viewing 6 replies - 1 through 6 (of 6 total)
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