Host Broke WP Installation

  • Hey WordPress Community,

    I have a unique problem I’ve never experienced before. Here it goes:

    First: our website is https://apcfinearts.com

    Our domain and hosting is bundled with our phone and internet service (stupid, I know.. but my boss is reluctant to change). The company they contracted for hosting suddenly went out of business, so they had to transfer everything to a new host. When they did the transfer, they forgot the database..

    ..So most of our pages still worked, but all admin pages are broken, and many gallery pages were broken too. They eventually added the database back, but all of the pages are still broken. They spent a lot of time trying to fix it, but they still can’t figure out what’s going on.

    They suggested I hire a programmer to fix their mistake. I’m hoping the WP community can help me out!

    What are my options?

    Cheers

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi Patrick,

    Browsing around the site there are various 500 errors (both for specific pages, but also for loading some plugins). You can follow this guide to start bugfixing these: https://www.elegantthemes.com/blog/tips-tricks/how-to-fix-the-500-internal-server-error-on-your-wordpress-website

    Hopefully you have some backups from before this transition happened. If so, you’d be better off reconstituting your site from a backup than trying to figure out the problems from a pieced-together half-site.

    As a programmer, I can tell you that it can take many, many hours to figure out what happened if your files, database, and WordPress itself are out of sync.

    Thread Starter Patrick0sborne

    (@patrick0sborne)

    Update:
    The pages that seem to load correctly are loading from my cache folder. Upon disabling the cache folder, all pages return 500 Errors. What could this mean? Maybe the DB isn’t connected after all?

    Andy:
    Thanks for the link, but I believe the 500 Errors are only a symptom of the problem.

    Ancawonka:
    I have a backup from late November that I may use as a last resort.

Viewing 3 replies - 1 through 3 (of 3 total)
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