HORRID HORRID PRODUCT

  • Resolved virgojoe

    (@virgojoe)


    3 years, 11 months ago

    I don’t care what I paid for this, I want CLEAN TALK off of all of my sites.

    I am blocked from MY OWN WEBSITE because my Chrome browser is screwed up and I am having trouble logging in.

    So apparently I tried too many times to log in.

    What’s worse is I have to write to you — their is NO WAY to resolve this from my own CleanTalk ADMIN panel.

    What the hell???

    I don’t like your product anymore. I am going to use something else like Askiment and forgo with SECURITY.

    Poorly designed, horribly supported, and basically shut me off from critical work I need to do with my own website. Give me a break.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • I am a premium/paid user and having this same issue.

    I wrote the premium support but hope to get an answer.

    Here is what I wrote:

    Ok, so I was trying to log in to a DIFFERENT site on the multisite than this one to install Clean Talk actually. I got the password wrong like 3 times in a row and then ALL the sites on the multisite started blocking my device/IP address.

    I tried to whitelist my IP address on ALL SITES of mine but still won’t let me in unless I spoof my IP address with a VPN. This should be something I can QUICKLY resolve when it happens. Also, what happens when my clients somehow trip this issue and get locked out?

    I tried Clean Talk a while back, felt it was too aggressive but thought that was due to international users. It has been on the shelf (even though I continued to pay) and now I am trying to deploy it again for clients. But I need more control over NOT locking myself or clients out.

    Also, why don’t I show up on the log? I feel like this is a huge issue because if it is blocking my IP address, this should IMMEDIATELY show up on the log that this is happening and the IP address so I can check it/fix it if needed.

    The concept of all of this is sound but I can’t have a tool on websites that doesn’t give ME control of who is getting locked out and telling me IMMEDIATELY if it is locking someone out, why, and how I can quickly unlock them if CleanTalk is making a mistake.

    Thanks.

    OK, so in my case, it was NOT CleanTalk’s fault. I had become the victim of a server level fail2ban instance which I was able to find and remove via the terminal/shell. (this was on a digital ocean wordpress multisite install).

    So I apologize to CleanTalk and I am hoping the software does a good job of reducing/eliminating spam on my client’s sites.

    Plugin Support katereji

    (@katereji)

    Hello, @virgojoe
    We are sorry you are having such problems.
    You could use the Personal lists to add all IPs you want to whitelist, so they won’t be blocked for any reason. Read the guides, please: https://cleantalk.org/help/sfw-blacklist-usage and https://cleantalk.org/help/security-firewall
    If you have any questions, please, contact us via https://cleantalk.org/my/support/open.
    We will need to know your personal data to solve the issue of blocking any IPs.
    Be well.

    Plugin Support katereji

    (@katereji)

    Hello, @greenrhyno
    Thank you for your feedback.
    We’re glad the issue has been resolved.
    I hope spam won’t bother you ever again.

Viewing 4 replies - 1 through 4 (of 4 total)
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