Horrible Support

  • Don

    (@openwebie)


    2 months ago

    We have purchased the Business Plan, and are done setting everything up on our end. MailPoet however had an issue with the answers to the questionnaire that they provided during the signing-up process. We have sent 5 emails at this point to the customer support addressing the situation but received no replies. It is the 5th day today and no support received. There is no number to contact them directly only emails. We have never had such terrible customer service with any other providers. There is no option in their Dashboard to cancel the service for a refund even though they state you can try for 7 days but the due date is approaching and we don’t know where we stand.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Lynn J.a11n

    (@lynnjat7)

    Hi @openwebie,

    Thanks for reaching out here. I’d be happy to look into this for you.

    Please share the email address used to sign up for the new plan so I can find you in our system and respond right away.

    Thread Starter Don

    (@openwebie)

    That took a minute. Not the support I enjoy having. The issue has been sorted by now, but thanks anyway.

    Plugin Support Lynn J.a11n

    (@lynnjat7)

    Glad to hear it, I do apologize for the delay, I’m not sure what happened in our system but usually our responses are faster than that.

    If you have any issues setting up the plugin, please make sure to raise a ticket with us using the same email on your MailPoet account. This will mark your ticket as belonging to someone with a paid plan, which will ensure a faster response.

Viewing 3 replies - 1 through 3 (of 3 total)
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