HORRIBLE support

  • We are a 501(c)3 nonprofit with a mission of social equity.

    We wanted to use The Events Calendar on our aggregating website (200K page views annually).

    Our tech team found out the Pro edition wouldn’t work on our template. TEC tech folks said, “Yeah, we knew that.” Asked for a possible work-around our team got crickets.

    At that point I told our credit card company to dispute the charge. After months of dithering we got the response that we hadn’t requested a refund, so they didn’t have to give our money back. I requested a refund, and was told, “Sorry, it’s after 30 days.”

    There are far better ways to manage events. We do very large events and we would NEVER use these folks, even if we had a different template.

    • This topic was modified 3 years, 2 months ago by pblshrtom4.
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  • Plugin Support Jaime

    (@jaimemarchwinski)

    Hi @pblshrtom4

    Thanks for your feedback. We’re so sorry to hear that you’ve had this experience. We’d love to make it right if you’re still interested in working with us.

    Can you provide us with the email address associated with your account so that we can look into this issue for you?

    Thanks,
    Jaime

Viewing 1 replies (of 1 total)
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