Horrible Experience!!!

  • This plugin completely ruined my site. I had to re-upload all photos and customer support is the worst ever.

    They charged me twice, the first time never activating my plugin for upload. Then refused to refund me and take a week to respond to any message. The compression rate of this plugin ruined my site. Garbage!Too bad there isn’t an option for 1 zero stars, one is too much.

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  • Plugin Author ShortPixel

    (@shortpixel)

    Hi,
    I’m sorry to hear about you encountered issues while using our plugin! ??

    I discussed whit my colleagues at support and I’ve been informed that Dan took care of your case and that most of the issues have been solved already. And that you were compensated for the credits.
    Please let me know if there is anything else we can assist you with?
    Also, if you feel like you’d need me to personally take care of your case please contact me here.

    Thank you,
    Alex Florescu
    Head of Product @ ShortPixel

Viewing 1 replies (of 1 total)
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