HORRIBLE CUSTOMER SERVICE

  • Stay away! They onboard you and then once the trial period is over NO ONE will talk to you. The platform charged us but did not credit the account so we could not ship AND the funds were frozen. You have to chat and demand and call and go crazy just for them to talk to you. THEY DONT CARE. They act like they’re doing you a favor for even getting on the phone. It took us 4hrs just to speak with someone. STAY AWAY!!!

    • This topic was modified 1 year, 9 months ago by itielcohenop.
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  • Hi there,

    For clarification, it sounds like you’re referring to Shipstation’s support, rather than support for this extension. We’re sorry to hear you had this experience trying to get assistance from Shipstation’s support team for your issue.

    I’m going to relay this information and some of the other reviews for Shipstation’s performance here in this forum to our Shipping team to see if we can address this with our partners at Shipstation.

    Thanks so much for being a part of the WordPress community and a valued WooCommerce customer!

    I hope you have a great rest of your day ??

Viewing 1 replies (of 1 total)
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