Horrible Customer Service

  • These guys have the worst customer service I have ever had, period. First they provide me with a download link. I download and install the plugin. Immediately I get a extra on my page. Few days later they release an update, GREAT. No because it reverts my advanced plugin to the lite version. So I contact them for a link to the updated advanced plugin. They tell me all plugins are fixed and close my ticket. So I have to open another ticket saying its not fixed. Then I get given special instruction on how to install the upgrade, which I follow. Then their rep says “I’m sorry, you are doing something wrong, basically you are not reading the instructions”! So I walk him through step by step and he replies “that’s the correct process”. NOT oh sorry for placing blame on you and not helping. Finally he provides me with a link, a link to the upgraded advanced plugin, which I had requested a day earlier. So I tell him that I am unsatisfied with the customer service, he tells me “the download link we attached here is the download link you should have and should be using from first attempt. Ridiculous.”! I guess he forgot that they provided me with the original link and it was their mistake to provide the link to the wrong location. NEVER, NEVER, NEVER GIVE THEM YOUR MONEY!

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  • Plugin Author TechGasp

    (@techgasp)

    Unfortunately you skipped the instructions. It’s very easy to read and use even for basic users. We are really sorry that pointing out the fact the you need to read the plugin documentation offends you.

    Even the way you are writing here with all CAPS, screaming, rude and disconnected shows a little about you and what we went through to give you support and fix your problem.

    In any case, problem got fixed by us, we are happy about that and you have a great plugin running in your website.

    The support at www.remarpro.com is nonexistant. They put out blogs for writers and then expect us to be internet technicians. Their instructions are written in geek speak. They want you to pay for support and they are totally worthless. I will never use them again. I had to get someone to fix my problem for me.

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