Horizontal scrolling on close

Hi @goldenagemedia,

I couldn’t find any recent issue that’s reported regarding this. I’m afraid, we’ll need to see the issue live in order to see what might be causing it?

Possible to share the page URL where you have the popup? Also if you could also share the export of the popup it would also be helpful.

You should find the option to export the popup in the “Gear icon” as mentioned in the following doc:
https://wpmudev.com/docs/wpmu-dev-plugins/hustle/#module-dashboards

You can share the export file via Google Drive, Dropbox or any cloud services in the next reply.

Looking forward to your response.

Kind Regards,
Nithin

Hi team,

Yes of course. The website is just a demo site at the moment, but link is below. The magnifying glass in the top right is where Hustle is used:

https://43.250.142.99/~blueskyp/

The export of the popup is in our google drive here:
https://drive.google.com/file/d/1-kcOI6gqiXsXOcr2vvzI3JbXFwQMH3JU/view?usp=sharing

Thanks for having a look!
Anthony

Hi @goldenagemedia,

I checked the mentioned URL at my end but was unable to notice any horizontal scroll when the pop-up window is closed. Can you please confirm if you have fixed the issue?

If the issue persists, can you please let us know from which browser you are checking this?

Please also check if the issue could be replicated using a different browser.

We look forward to hearing back from you.

Kind Regards,
Nebu John

Hi guys,

Confirming I haven’t fixed the issue yet. I use Firefox to view work websites.

I did test it in Chrome and Safari and can confirm it doesn’t happen in either of those browsers.

It’s weird, it happens most of the time when I refresh the website in Firefox, but then sometimes doesn’t do it.

Does it happen for you if you view the website in Firefox?

Cheers,
Anthony

Hi @goldenagemedia

Thanks for response!

I checked your site again and I could replicate the issue – in Firefox only. Interestingly, I could not replicate the same when I imported your popup to my own site. I could only see it on your site.

I tried but I admit I couldn’t find a reason for this. But, assuming that the site is fully responsive-design and never needs vertical scrollbar, you can use this CSS on site as a workaround:

body {
	overlfow-x:hidden!important;
}

I tested it by adding it via browser and it seemed to work fine.

Best regards,
Adam

Hi @goldenagemedia,

Since we haven’t heard from you for a while. I’ll mark this thread as resolved for now. Please feel free to re-open the thread if you need further assistance.

Best Regards
Nithin

Hi team,

Just to confirm yes it is a fully-responsive design and will never need a horizontal scrollbar.

Also just for other people, there was a slight typo in the code you provided, this will work:

body { overflow-x: hidden !important; }

Any ideas when you might be able to solve the problem, or do you think it’s just a browser-specific issue?

Thanks for your workaround,
Anthony

Hi @goldenagemedia,

Glad to know the workaround helped. It doesn’t looks like a bug as we wern’t able to replicate the issue using your pop-up on a test website at our end. It could be a conflcit or a small glitch at your website or browser end.

Please let us know if you need any further clarification.

Kind Regards,
Nebu John

Hello @goldenagemedia ,

We haven’t heard from you for over 2 weeks now, so it seems that you don’t have more questions for us.

Feel free to re-open this ticket if needed.

Kind regards
Kasia