Horizontal interface mismatch on the tablet side

Hello @okekrr

Thank you for reaching out. I’m Richard from the Tier 2 Team, and I hope you are doing well.

I’m sorry to hear about the issues you’re experiencing.

Please refer to this short screen recording and let me know if you are still experiencing the same on an actual device: https://www.loom.com/share/e107ca9dc7944d28839ef23396510392?sid=25496695-cc22-48d2-b4c3-50de7eebefbd. Please let me know which device and OS you are experiencing this on, or if it is only when dragging the desktop browser to tablet landscape view size (which I also tried with no apparent issues).

Also, check your overflow hidden settings in your containers: https://prnt.sc/_rWNtx150v1i

Looking forward to your reply.

Kind regards,
Richard

Hi @richardk23 ,

Thank you for your reply.

I’ve recorded the video with my tablet. https://drive.google.com/file/d/14c7vSmyRk3cQjirTBa4bP0W7EjmXW0US/view?usp=sharing

My tablet device is ipad pro 2018 12.9inch. Can’t display any browser (Safari/Edge/Chrome) with it.

Please advice.

Best regards.

Meiko

Hi @richardk23，

All overflow of container is default.

Hello @okekrr

Thank you for your reply and the video. Have you tried changing the overflow settings to “hidden”? Another step would be to temporarily switch to our Hello theme and deactivate all plugins except Elementor. Ensure a backup is in place before taking these steps.

Ensure that the iPad is updated to the latest iPad OS version (18).

If you decide to upgrade to our Pro subscription, you’ll gain access to our dedicated support team who will be more than happy to assist you with any issues or questions.

Best regards,
Richard

Hi @richardk23,

Thank you for your help.

Solved yet!