Homepage hangs on reloading after change

  • When changing the text in the 3th services bullit on the homepage, the preloader shows indefinitely, resulting in the page not showing.

    The first time this happened, I wanted to delete the third bullet at services using the business template. Because I couldn’t find the problem, I re did the whole website.

    This time I just wanted to change the text in the description part of the third bullit, resulting in the exact same problem.

    Can somebody please assist, since again my site is down because of this problem.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter hollard27

    (@hollard27)

    Some extra info on the issue at hand;

    It seems to go bad ussing the “business template” on my homepage.
    When ussing that template, you get the same layout as your demo picture for this theme.

    So the issue starts when you try to change or delete the third bullit at teh services section of the template. I have some screenshots to show, but be aware it’s in dutch setting.

    I’m not shure how to attach the screenshots though.

    Please help me with this issue

    Hi, hollard27

    Thanks for contacting us!

    To share the screenshots use the Lightshot and share the screenshots so that we can take a closer look and assist you better.

    Thanks
    Rishabh

    Thread Starter hollard27

    (@hollard27)

    Hello Rishabh,

    Thanks for the tip, ok as following:

    Looking on the dashboard of the website, I used the business template on the homepage to get the same layout as used on the demo screenshot, so 3 buttons on the services section, as seen via this link;

    https://prnt.sc/26mwte4

    Then using this template, I go to the customize section;

    https://prnt.sc/26mwv6e

    Then going to the homepage section settings:

    https://prnt.sc/26mwvmb

    Once I try to change the text on the 3 bullit from the services (dienst) section, it indefenitly show the preloader and does not show the homepage at any time;

    https://prnt.sc/26mwwdn

    Does this help? Many thanks in advance, it is a pretty nasty bug.

    Hi,

    When we are checking in the theme, such type of thing is not happening at our end.
    Please deactivate all the activated plugins one by one and check. Also, clear your browser cache once.

    Thanks
    Rishabh

    Thread Starter hollard27

    (@hollard27)

    Hello Rishabh,

    I deactivated al plugins except the SpiceBox plugin, since I need that to run the homepage. https://prnt.sc/26n0elu as seen here.

    Also I deleted my cookies cache, as seen here:

    https://prnt.sc/26n0g6f

    Not shure if I also need to erase the buffered webcontent?

    Thread Starter hollard27

    (@hollard27)

    I eventually also deleled the buffered webcontent. But still the homepage doesn’t come up after these steps. If everything fails, I will be forced to re-do the whole website yet again.

    Suggestion: Rishabh would you be willing to take a look in my domain directly through the dahsboard? maybe you’ll find the culprit, that I can’t find.

    At the moment costumers are not able to get on my site, resulting in no new income.
    I could make an account for you to check my settings, I can easily make an account to do this.

    If that also fails, Ill re-do the whole website by thursday.

    Please let me know if your willing to check this out.
    Many thanks for the help so far.

    Greetings

Viewing 6 replies - 1 through 6 (of 6 total)
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