Home page video display bug on some devices

  • Resolved loic45

    (@loic45)


    6 months, 2 weeks ago

    Hello,

    I’m taking the liberty of contacting you because I’m encountering a problem on a client’s site (https://www.maison-alcee.com/).
    It’s a WordPress 6.6.1 site using the following extensions:
    All-in-One WP Migration
    BloomChronopost
    Code Snippets
    Colissimo shipping methods for WooCommerce
    CookieYes | GDPR Cookie Consent
    Custom Product Tabs for WooCommerce
    DHL eCommerce for WooCommmerce
    DHL Express Live Rates
    Divi BodyCommerce
    Divi Torque Lite
    Facebook for WooCommerce
    Mailchimp for WooCommerce
    MultiStep Checkout for WooCommerce
    NitroPack
    Performance Lab
    Popup Maker
    Popups for Divi
    Rank Math SEO
    Rank Math SEO PRO
    Simple Divi Shortcode
    Site Kit by Google
    Supreme Modules Lite – Divi Theme, Extra Theme and Divi Builder
    Weglot Translate
    WooCommerce
    WooCommerce Multilingual & Multicurrency
    WooCommerce Shipping & Tax
    WooCommerce Stripe Gateway
    Woo Partial.ly
    Wp Edit Password Protected
    WP HTML Mail – Email Template Designer
    WP HTML Mail – WooCommerce
    WPS Hide Login
    Zoho SalesIQ

    The problem is as follows:
    The first video on the home page (the one that takes up the whole screen when you arrive on the page) is sometimes not displayed (https://ibb.co/5GFw7T0), especially on certain mobile devices (often under Safari) or on computers. When this happens, scrolling down the page brings up the video.
    A few months ago, we were using another extension (WP Rocket) and I was able to correct this bug. However, since we switched to NitroPack, which optimizes the site very well, this problem has resurfaced.

    Would you have any suggestions or avenues to explore to solve this problem?

    Thanks in advance,
    Lo?c V.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support phristanov

    (@phristanov)

    Hey @loic45 ,

    Thanks for reporting this.

    It’s possible that the issue could come from the Lazy Loading feature which we apply or from the fact that the JavaScript resources are loading only from user interaction.

    However, in order to confirm this, we will need a reproducible scenario. What I can suggest is contacting our Support team at?[email protected]?or via the chat widget within our App Dashboard.

    Best,
    Plamen, Head of Support at NitroPack

Viewing 1 replies (of 1 total)
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