Home Page not detected, articles are

Hi,

If the website in question is running any cache plugin/system, please make sure it is configured per the instructions here – https://support.wptouch.com/support/solutions/articles/5000537668-optimizing-caching-plugins-for-mobile-use

If it is not, please share the URL of the website in question and we’ll take a look at it.

Regards,

WPtouch Support

Hello, I am not using a cache plugin currently. One of the sites is
https://www.newenglandextra.com

It has no problem showing WP Touch when I go to an article, but just won’t bring it up on the homepage anymore.

I have these plugins active on the site currently:

Akismet
Auto-hyperlink URLs
Better Delete Revision
Contact Form 7
Easy Add Thumbnail
EWWW Image Optimizer
Google Analyticator
Google XML Sitemaps
Jetpack by WordPress.com
Jetpack Only for Admins
jQuery lazy load plugin
Mail From
Quick Page/Post Redirect Plugin
Simple expires
Simple Page Sidebars
Simple Tags
Theme Junkie Team Content
TinyPass
TJ Custom CSS
TJ Shortcodes
WassUp Real Time Analytics
Wordpress Facebook Like Plugin
Wordpress Firewall
WP Most Popular
WPtouch Mobile Plugin
Yoast SEO

Thanks for looking into it.

Erik,

Thank you for the info. You may want to contact your web host and ask if there is any type of caching system on the server. If there is, it’ll need to be configured to ignore the WPtouch user agents.

Note that once WPtouch is active, it should display for visitors on supported mobile devices. So it may be something server-side.

Regards,

WPtouch Support

Thank you very much for that info. I talked to our host and the server side caching was blocking WPtouch on the homepage. They said I would need to add some code to the .htaccess file to make the caching ignore Wptouch user agents, but I don’t know what to add and am unsure about doing it (I don’t want to mess something up by accident.)

So, I just disabled the server-side caching and it is back working again with an acceptable loading speed.

Thanks again!

Great to know you got that sorted out. Thank you for letting us know. You’re welcome.

Regards,

WPtouch Support