Holler Box not showing on mobile

  • Resolved Shobha2208

    (@shobha2208)


    4 years ago

    Hi:

    I have set the Holler Box to show on laptops and mobiles, but it’ is not showing on mobile at all. I have cleared all caches and checked. Also checked on both iPhone and Android. Same problem on both phones.

    Thanks for help you can give me.

    Regards.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi, I just tested on my site and the Devices setting is working properly. If I choose All Devices, it shows on desktop and mobile. If I choose Mobile, it shows only on mobile. If I choose Desktop, it only shows on desktop.

    Here are a few things to check:

    1. Visit Holler Box => All Boxes. Is your popup showing a blue active icon? If not click it to activate: https://share.getcloudapp.com/jkuYooQn
    2. Do you have any caching enabled? Purge all caches.
    3. It is possible that your site does not have a separate cache for mobile, so it does not allow the plugin to check what device someone is using. You can contact your web host about that.

    I hope that helps.

    The way the plugin tells if it’s mobile or not is using localized variables in wp_enqueue_script. I am guessing that your site is caching all scripts, so it does not update even when a new device loads the page. You can see if there are settings in your caching plugin to disable caching for specific scripts, in this case the handle is “holler-js”

    I am also going to look for a different way to differentiate between mobile and desktop in a future version of the plugin.

    This should be fixed in 1.5.3, I added a Javascript based check for mobile devices that shouldn’t be affected by caching.

Viewing 3 replies - 1 through 3 (of 3 total)
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