Hierarchy of an online store

Hey @awersom ,

Thanks for reaching out!

It looks like you need some help setting up a clear hierarchy for your online store, correct?

Can you please follow the steps below and see if this makes any difference:

1. Shop page Setup: Ensure you have a shop page set up correctly. Go to WooCommerce → Settings → Products → General tab and check that your Shop Page is selected correctly:

2. Permalink Settings: Navigate to Dashboard → Settings → Permalinks, and set your “Custom Base” for product categories to /gifts/%product_cat%/:

3. Product Category Creation: Create categories that match your desired structure, like ‘gifts’ and ‘family-gifts’.

• Go to Products → Categories.
• Create ‘gifts’ as the parent category.
• Create ‘family-gifts’ as a subcategory under ‘gifts’.

4. Product Assignment: Assign products to these categories. While adding/editing a product, assign the product to the specific category (‘family-gifts’ in this case).

If you are still facing the same issue, can you try adjusting the permalink structure by selecting ‘Post name’ or ‘Custom Structure’ and see if this makes a difference?

If you are still seeing a 404 Page not found error, please can you share clear screenshots of your current permalink settings.? If you do not already have a screenshot tool installed,?Snipboard.io?can be used for easily sharing screenshots.

Additionally, please can you share a copy of your sites System Status Report which you can find via?WooCommerce?→?Status.

Select?Get system report?and then?Download for Support. This will download a TXT file that has the contents of the SSR which you can then share with us here.

Cheers!

Tell me, what about this section, how to fill it out?

https://drive.google.com/file/d/1YOTrhQYl5aNvH5ufsW4wdeVHS9GhhekP/view?usp=drive_link

If I fill in the Product category base as Gifts, then I get this link:
/Gifts/gifts/family-gifts/

If Product category base = product-category then
/product-category/gifts/family-gifts/

• This reply was modified 1 year, 4 months ago by awersom.

Hi @awersom,

I can’t access the Google Drive link as access was denied.

Direct Link: https://dsh.re/36d04

However, your issue seems to be related to the way you’re setting up your permalinks and category base. Here’s what you can do:

1. Leave the “Product category base” blank. This will prevent the duplication of the “/gifts” slug in your URL.
2. Under the “Product permalinks” section, set the “Custom base” to “/%product_cat%/”.
3. Make sure that you have a category called “gifts” and a subcategory called “family-gifts” under it.
4. Assign your products to the appropriate categories.

This should give you the desired URL structure, like “/gifts/family-gifts/product-name”.

If you’re still encountering issues, please share a screenshot of your current permalink settings and your site’s System Status Report (WooCommerce > Status > Select Get System Report and then Download for Support). This will allow us to better understand your setup and provide more accurate assistance.

Looking forward to your response!

Here is a report and a screenshot of setting up permalinks:

https://drive.google.com/drive/folders/1uv_HCICYxKoFBqwgy9bHH__Z4_hIZzed?usp=sharing

Thanks for trying to help

Hi @awersom 👋

Here is a report and a screenshot of setting up permalinks: https://drive.google.com/drive/folders/1uv_HCICYxKoFBqwgy9bHH__Z4_hIZzed?usp=sharing

For some reason I can’t display the image in Google Drive, but I’m going to share a few screenshots of my permalinks setup that show this is perfectly working and result in the Shop page (Gifts) – Product category (Family Gifts) and Product (Product Name) hierarchy.

Permalink structure

Full size: https://i.vgy.me/xzbzlg.png

Optional

Full size: https://i.vgy.me/XPimN7.png

Product permalinks

Full size: https://i.vgy.me/mgpJrd.png

If entering “.” in the product category base field of the permalinks page doesn’t work (i.e. not saved), add the snippet to remove the product-category slug from this page → https://timersys.com/remove-product-category-slug-woocommerce/.

Before making any changes to your website, make a full backup. It’s also recommended to test on a staging site first.

Hope this helps!

Howdy,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if you need any further help with this.

Cheers!