Hiding billing/shipping fields does not work in the Firefox and Edge browser

  • Resolved luis334

    (@luis334)


    2 months, 1 week ago

    Hi, I have the lite version installed but in Firefox and Edge (I haven’t checked Safari and Opera) and does not hide the billing or shipping fields block in the checkout form in one page format. It only works in Chrome.

    Here a explaining image: https://prnt.sc/VMSx-Prt4d_Q

    Can you help me with this? Thanks

    Luis

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Diego Versiani

    (@diegoversiani)

    Hi @luis334,

    This option only applies to the first visit of the customer to the checkout page, or after completing an order, and might still not apply for registered and logged-in customers in some cases.

    1. What is the URL of the website where this issue is happening, so we can evaluate?

    2. If you don’t want to share that information in this public forum, please contact us on our main support channel on our website.

    Best,
    Diego.

    Thread Starter luis334

    (@luis334)

    Hello, I have opened a ticket in your support area with the required information. Thank you very much.

    Plugin Author Diego Versiani

    (@diegoversiani)

    Hi @luis334,

    I’m closing this ticket here, as it will be treated on the ticket you opened on our main support channel.

    Best,
    Diego.

Viewing 3 replies - 1 through 3 (of 3 total)
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