Hi @femke98
I hope you’re well today!
I’m sorry to hear about the issue. I can assure you that the plugin is working but, like with any other plugin, there’s always a chance that something might be conflicting.
I understand that you have tried to enable “Mask Login Area” option in “Defender -> Advanced Tools”, correct?
After enabling it you should set some custom slug in “Masking URL” option and save settings. Let’s say you set it to “secret-backend”. That would make your
yoursite.com/wp-login.php
page unavailable with “This feature is disabled” message but you should be able to access
yoursite/com/secret-backend
page and that should show login form. Do I correctly understand that you have correctly set such URL, visited it (no typos/unintentional spelling mistakes) and this gave you 404 Not Found error?
If yes then there’s a good chance that it was simply a matter of some caching, either on site or on server. I would suggest trying this:
1. enable plugin again – once you are already logged in, it shouldn’t log you out
2. go to “Defender -> Advanced Tools -> Mask Login Area” and note down the login URL set there
3. go to the “Settings -> Permalinks” page and re-save current configuration there; no need to make any changes, just save it “as is”
4. if there’s any cache on site – clear it
5. check on server – if there’s any server-side cache, clear it as well
6. Then check in either another browser or incognito browser tab if you can now access that masked login URL and login there.
If yes, it’s working. If not, you can still disable plugin and get original settings back. It would, however, mean that there’s a conflict.
Are you using any security plugin other than Defender currently on site? Is there any additional membership-type and/or access control plugin active? Anything else that could possibly be customizing login process?
Kind regards,
Adam
