Hide ticket from other users

  • Resolved A.malakar

    (@ayushmalakar)


    7 years, 6 months ago

    Hi there
    Thank you for an awesome plugin. I would like to know if it is possible to hide tickets created from one user to another.

    Example: If USER→A creates a ticket then that ticket should only be visible to the site administrators and USER→A. The ticket should not be visible to USER→B

    I hope this helps

    Thank You

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi @ayushmalakar,

    This is the default functionality of the plugin. The user(subscriber) will only see the tickets raised by him or tickets which are public.
    Also please recheck settings at Support Plus > Settings > Role management.

    Thread Starter A.malakar

    (@ayushmalakar)

    Thanks @nsgawli
    Looks like all i needed to do was set the ticket type to private in the default ticket type. And that did the trick

    Plugin Author Pradeep Makone

    (@pradeepmakone07)

    Glad to know it fixed for you!

    Hi, I’m having the same problem.

    User B does see the tickets posted by user A.

    I’ve checked the ticket type settings and it is set to private by default.

    Anything else I might be missing?

    Thanks.

    Hi @alynnt,

    Have you checked settings at Support Plus > Settings > Role management? Please confirm that you did not have given agent or supervisor capabilities to user.

Viewing 5 replies - 1 through 5 (of 5 total)
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