• Resolved claudiofromchile

    (@claudiofromchile)


    After sending a ticket you can not reply without sign in. We see this:

    ———

    You must sign in to submit a reply

    Sign in using email and password (registered user)

    Sign in?using email and one time password (guest user)

    ———–

    I really need to reply without sign in! But if you will not let us do that how do i hide: Sign in using email and password (registered user)

    so i just see this: Sign in using email and one time password (guest user)

    And where i can translate that into spanish?

    Thanks in advance.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Milind Ighe

    (@miliighe)

    Hello,

    It is not possible to skip sign-in before submitting the reply but you can hide the string “Sign in?using email and password (registered user)”.

    You can hide it using custom CSS. Please add below custom CSS code in your theme’s customize setting. For this, please go to Dashboard > Appearance > Themes > Customize > Additional CSS.

    .wpsc_url_auth_sign_in p:nth-child(2){
    display:none;
    }

    Also, you can use email piping, where users do not need to log in or visit your site but they can create the ticket from their inbox and reply to the ticket as well. To know, more about email piping please visit this link.

    Thank you.

    Thread Starter claudiofromchile

    (@claudiofromchile)

    Wow thanks for the fast reply. Taking your example i hid “You must sign in to submit a reply” with the code:

    .wpsc_auth_header {
    display:none;
    }

    Now i need to translate this text permanently: Sign in using email and one time password (guest user).
    For my purpose i will write in spanish something like: Request a simple code in order to reply.

    Thanks in advance

    Thread Starter claudiofromchile

    (@claudiofromchile)

    I just did the trick with loco translate. Is that ok? or there is a better way? Thanks!

    Plugin Support Milind Ighe

    (@miliighe)

    Hello,

    Yes, you can use loco translate for the translation. Or you can use WPML string translator or PolyLang for better results.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Hide Sign in?using email and password (registered user)’ is closed to new replies.