Hide shipping costs until an address is entered

  • Resolved 3bsstudio

    (@3bsstudio)


    12 months ago

    I have the ‘Hide shipping costs until an address is entered’ ticked in WooCommerce settings but it is still showing Royal Mail Live Rates on the cart page.
    I have tried using Incognito mode in Chrome and Private Tab in Firefox so as to bypassing any caching but still get shipping costs displayed when it should say ‘Shipping costs are calculated during checkout’.

    When I deactivate Royal Mail Live Rates plugin it all works as it should – I get the ‘Shipping costs are calculated during checkout’.
    I have 2 additional shipping zones with rates in payment settings (including flat rate) and this works correctly when your plugin is de-activated.

    As soon as your plugin is activated again, it shows your rates on the cart page – which is incorrect.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Piotrek Bodera

    (@nerdontour)

    Hi @3bsstudio,

    Thank you for reaching out. Please allow us additional time to check your case.

    I’ll reply to you as soon as possible.

    Kind regards,

    Thread Starter 3bsstudio

    (@3bsstudio)

    Could there be a conflict with Advanced Free – Flat shipping WooCommerce – Pro by PI Websolution?

    Some of our products are big and can only be delivered by us locally by lorry. I use Advanced Free – Flat shipping WooCommerce – Pro plugin for all local free delivery options and local delivery over certain amounts plus limit local delivery to some specific postcodes – works great.

    On products we can post out, we use your?Royal Mail Live Rates plugin. The trouble I have is, as stated already, instead of the cart page showing?‘Shipping costs are calculated during checkout’. – I get the Royal Mail Live rates showing instead. This means it looks like the big stuff, that we only deliver locally, can be posted out.

    We keep getting people ordering products we cannot post out because of this issue.

    Can you suggest any fixes? Anything I can do with your plugin to make this work?

    Plugin Support Piotrek Bodera

    (@nerdontour)

    Hi @3bsstudio, and sorry for the delay.

    I tried to recreate the issue in my test store. Our plugin worked as expected with the “Hide shipping costs until an address is entered” feature.

    As you’ve noticed, the culprit is most likely with the 3rd party plugin, i.e. Advanced Free – Flat shipping WooCommerce – Pro. Please reach out to them, as only their team can address this particular issue.

    Alternatively, if I understand your shipping scenario correctly, you’d like to display the Royal Mail Live Rates based on some rules. We do have a paid plugin that offers exactly that: Conditional Shipping Methods WooCommerce.

    If you’re interested, then I’d be happy to tell you more. Please mind that www.remarpro.com Forums are designed to offer support for the free plugins in the WordPress Repository. Therefore, we invite you to continue this conversation via email.

    I’m marking this thread as resolved, but of course, please reach out to us via the contact form above.

    Kind regards,

    Piotrek

    Thread Starter 3bsstudio

    (@3bsstudio)

    Your plugin is causing the issue. When your plugin is not activated there is no issue with the 3rd party plugin. I have spoken to them and they say it’s an issue with your plugin.

    I can’t continue this conversation on your website as I don’t have a paid subscription and I just go round in circles trying to log in.

    Thread Starter 3bsstudio

    (@3bsstudio)

    Not really getting anywhere with this so will probably have to look elsewhere and maybe try WooCoomerce’s own Royal Mail plug in.

Viewing 5 replies - 1 through 5 (of 5 total)
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