Hello,
When we ask additional questions it’s because we need more information and also to inspect website codes to see where that “image” is coming from – theme, plugin, etc.
Unfortunately, your description is not enough and we would have probably asked the same even if you shared screenshots which you did not.
There are too many options that could mean one and the same, and in order for us to be certain and provide the support needed, there are things we need to inspect on our own.
You of course can work with us on this or you do not have to because we cannot force you to collaborate, the choice is entirely yours. This is a public forum and per WordPress rules, everything except personal information needs to be shared here.
If this is not suitable for you, perhaps hiring a web designer would be a better option.
In case you do want our help or advice, then allow us to help you by helping us and providing the necessary information.
Thank you for your understanding