Hide additional field data on order confirmation & order detail page

  • Resolved ohdearbambi

    (@ohdearbambi)


    2 months, 1 week ago

    Hello there,

    My checkout now consist of customer’s billing address & an extra additional fields section. This additional field section is only visible for the reseller user type, normal buyers are not able to see this section.

    The checkout can run smoothly, however I noticed after testing with a normal buyer account that there is a tab underneath the order confirmation page & order status page inside their account that shows the tables that would show the value of the additional fields that they are not supposed to be able to see, with empty values. You can see the example here.

    Is there a way to hide this additional field section in the order confirmation & order status page for certain user roles? Please kindly advise, thank you in advanced!

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support jmatiasmastro

    (@jmatiasmastro)

    @ohdearbambi

    Hi mate,

    Could you please send us a screencast of the issue you’re experienced? You can use the tool?https://www.loom.com?to copy/paste the screencast here.

    Best regards, QuadLayers Support Team.

    Thread Starter ohdearbambi

    (@ohdearbambi)

    Yes of course, you can see the screenrecord here.

    The first 31 seconds of the clip is to show the use of the additional fields that I want. It only shows for the reseller user roles in my website to show their customer delivery details.

    And then from 00:32 onwards is to show how the checkout screen and order confirmation page would look like from a regular customer’s POV. As you can see, the field below the usual billing form is not shown. However, in the order confirmation page the tables that would usually show the customer delivery details for reseller users still show up, just with empty values.

    Thread Starter ohdearbambi

    (@ohdearbambi)

    @jmatiasmastro

    Hey there, just wanted to follow up regarding this post since I haven’t received any update from you. Is there a way to overcome this issue?

    Plugin Support jmatiasmastro

    (@jmatiasmastro)

    @ohdearbambi

    Hello mate,

    Thank you for your patience, and I apologize for the delay.

    Unfortunately, we were unable to view the screencast you mentioned sending via Loom. Could you please double-check the link?

    Please check our screenshot: https://snipboard.io/6HxqWT.jpg

    If needed, feel free to send the video to us via https://www.wetransfer.com.

    Best regards, QuadLayers Support Team.

Viewing 4 replies - 1 through 4 (of 4 total)
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