Hidden fees and misleading upgrades

  • Unfortunately, my experience with this plugin started off poorly due to hidden fees and misleading upgrade practices after switching from Yoast, a decision I now regret.

    If you use WooCommerce, they heavily push the paid version, claiming the SEO score won’t display correctly otherwise. I decided to upgrade, but there’s a major catch: with the paid upgrade, you’re automatically subscribed to a content creator plan. It’s presented as a free 15-day trial during the checkout process, but there’s no way to opt out—all upgrade plans include it.

    The cancellation process was frustrating, as the instructions in their knowledge base were inaccurate. I only managed to cancel after finding a helpful review in this forum. All this might be buried somewhere in their extensive 19-page terms and conditions, but I wasn’t willing to sift through it when I bought the upgrade.

    In the end, I canceled both subscriptions. Now I have 50 weeks to switch to SEOPress (my original Yoast alternative), which is based in France, where such hidden fees are prohibited. While Yoast isn’t perfect, at least they’re transparent about their pricing, unlike RankMath.

    UPDATE: They reimbursed me the same day I wrote this for the unwanted AI addon, even after the 15 days cancellation period. Thanks!

    • This topic was modified 5 months ago by rja.tcu.
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  • Plugin Support Rank Math Support

    (@rankmathsupport)

    Hello @rjatcu,

    Sorry for the experience you had with our plugin.

    We haven’t mentioned anywhere that you need the PRO version to get a good SEO score for your WooCommerce products. We do offer an eCommerce dedicated content analysis in the PRO plugin but that doesn’t mean that you can’t optimize your products with the Free plugin.

    Rank Math PRO (all license types) comes with a FREE 15-day Content AI Trial. This is mentioned on the pricing page as well:

    We also send out an email reminder three (3) days before the actual charge so that users can cancel the trial. We also mentioned this in our FAQs.

    You can cancel the Trial at any time using this link:
    https://rankmath.com/my-account/subscriptions/?tab=cai-subscription

    → Here is a guide on how to cancel your Content AI Trial

    Even if the trial renews, if the user doesn’t want to use Content AI, we offer an immediate refund.

    There are no hidden charges, and since you don’t want to use Content AI, you can get in touch with our accounts team at [email protected] and ask them to refund it.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    Thread Starter rja.tcu

    (@rjatcu)

    Thanks for the immediate reimbursement, which I only noticed now. I edited my review accordingly.

    Plugin Support Rank Math Support

    (@rankmathsupport)

    Hello @rjatcu,
    ?
    Thank you for updating your review and for giving us the opportunity to resolve the issue. We’re always working to improve and appreciate your feedback. If you need further assistance or have any questions in the future, feel free to reach out.

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