Hi, Not working “exclude categories” for Products sync

Hi @juyeak,

I’m sorry to hear you’re having with excluding categories from syncing to Facebook and am happy to help you with this issue.

Could you please explain a bit more about the problem you’re having?

Also, it’d great if you could share a screenshot of the Marketing > Facebook > Product Sync tab, so we can better understand how you’ve set up the Exclude categories from sync section.

I recommend Snipboard.io for sharing screenshots – please follow the instructions on the page, then paste the URL when you reply. It works with Chrome, Firefox, Safari, and Edge.

Thank you!

Hi, thank you for answer. Just when added any category for exclude syncing, “Save” button not active.

Hi there!

Thanks for letting us know more about the issue. Can you please send over a screenshot of what you’re seeing when trying to exclude categories? I recommend Snipboard.io for sharing screenshots – please follow the instructions on the page, then paste the URL when you reply. It works with Chrome, Firefox, Safari, and Edge.

I have same problem, excluded categories are synced to FB anyway.

Hiya @gorem ,

Please make your own thread so that we can keep each issue separate and give them all the attention they deserve.

Since this thread has been quiet for a while now, I’m going to mark it resolved. If you have any more questions, please open up a new topic and we’ll be happy to help.

Thanks