Heuristic Analysis Failed

  • Resolved Luismin

    (@luismin)


    1 year, 4 months ago

    Hi, every time I do a scan and get to the Heuristic analysis part, the plugin crashes.

    It shows error 404 and a message to contact support.

    Best regards.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support SergeM

    (@serge00)

    Hello @luismin,

    Please, delete all unused, outdated and abandoned plugins and themes from your website. Doing so will reduce the total amount of files for the scanner to check.

    Disable the options “Scan links“, “Heuristic analysis” and “Scan HTML code“, then launch the Malware Scanner again:
    ? WordPress Admin Page → Settings → Security by CleanTalk → General Settings → section “Malware Scanner” → disable the options “Scan links”, “Heuristic analysis” and “Scan HTML code” → Save Changes.

    After the following scan, please enable the options “Scan links”, “Heuristic analysis” and “Scan HTML code” back. Now future scans will be faster and more stable.

    Did it help? Write back anytime.

    Thread Starter Luismin

    (@luismin)

    Hi @serge00 ,

    Thanks for your quick reply. I will try what you tell me.

    Thanks!!!

    Thread Starter Luismin

    (@luismin)

    It works properly! Thank yo so much ??

    • This reply was modified 1 year, 4 months ago by Luismin.
Viewing 3 replies - 1 through 3 (of 3 total)
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