Here Is Our Experience, Pros/Cons
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The plugin (V 2.28.0) gets 5 stars from us because:
1) It worked brilliantly once we got everything set up right,
2) Support was fast, and
3) The plugin creator was very willing to listen to feedback and improve the documentation for the next release. This developer deserves all the business he/they can get.Pros:
– The plugin saved us a WEEK of ugly, nasty work.
– The import was gorgeous and meticulous once we got it set up right.
– A lot of attention to detail to get the products, customers, etc. all right.
– Email support is responsive and professional.Cons:
– It took us two days and multiple failed attempts to get the import set up correctly.
– Documentation and messages were sparse or hidden. This created wasted runs and anxiety because we weren’t sure what would happen if we used this option, or didn’t use that one. Some parameters were unclear until we got error messages and had to wipe the import and start again.
– HELP screen, such as it was, was totally hidden, never saw it. (It’s a drop-down at the upper right corner of the plugin page in your WP installation).
– Messages were very short and missing meaningful information. Cost us a lot of time.
– NOTE: The developer was responsive to this feedback and said they will improve the text and explanations in a new release. ??Details and Hints:
– We imported ~5000 customers and ~200 product/virtual product combinations from a Magento multistore site.
– We could not connect to the server directly for some reason, probably our firewall’s fault. So we had to export the old Magento db and import it into the new server, then run the Magento -> WooCommerce import from there.
– Connection error messages are displayed AT THE VERY BOTTOM OF THE PLUGIN PAGE. if you don’t scroll down you won’t see what’s going wrong.
– The importer/converter deals with multiple stores.
– HOWEVER, when you first test your connection and it shows you the number of records, it is ONLY showing you the records for one auto-selected store. It doesn’t tell you that clearly. We thought it wasn’t seeing any orders until we finally noticed the new drop-down that appeared quietly below.
– Once we selected the right store and did the import, it was PERFECT.
– If you cancel the import, it doesn’t give you great progress information on the Cancel operation. It said it was canceled, but then it looked like the whole thing hung for 5 minutes or so. The Cancel button was gray and the plugin was unresponsive. We were wondering what we were going to do to recover when the plugin suddenly restored control and the Cancel finished.
– Note: it’s unclear to us how you would import multiple stores. We only needed one. It seems like you can only import one. If you want all products from all stores, I think you have to import each separately and it might(?) create duplicate client records?Overall:
We were hugely grateful for this plugin and super glad we upgraded to the pro version. We just would have appreciated more documentation, which I understand is on its way. Thanks!
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